Fault Finding
To reduce the time taken to resolve a problem with a Hyperion product, the following
process must be completed before requesting assistance from Meech.
The information below shows what is required for a 314IPS bar however, the same
process can be used for any of the Hyperion range of products.
Cleaning
If regular cleaning is not carried out, the bar will detect a drop in performance and this
will trigger the Clean Pin alert. The LED will flash read and the output signal will be
activated. If the LED flashes red and the bar drops in performance, follow the cleaning
procedure in the
Maintenance
section on page 20.
If cleaning does not rectify the problem:
1.
Connect to a BarMaster and turn on the equipment
2.
A readout will appear on screen and we will require the following information:
a.
Product Code
b.
Software information
c. Frequency
d. Balance
e.
Output voltage
f.
Alarm %
g.
Ion Level %
h.
Reset Ion Ref
i.
Alarm True (Hi or Lo)
j.
Output drive
3.
Status of the LED (i.e., solid green, flashing red, solid red, flashing green)
4.
Please provide a photo of the equipment as it is installed
5.
A description and a photo or video of the problem you are experiencing
6.
The action you want Meech to take e.g., repair, replace, warranty etc.
19
Содержание Hyperion 314IPS
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