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Phone:
1300 884 987
Internet: www.medion.com.au
After sales support
10. Customer service
10.1. Troubleshooting
10.1.1. Find the cause
•
Malfunctions often occur for the simplest of reasons, but some can also be
complex and require much analysis.
•
Check cables and connections
•
Start by carefully checking all the cable connections. Ensure that your computer
and all peripheral devices are being supplied with sufficient power.
•
Turn off the computer and check all cable connections. If the computer is
connected to peripheral devices, check all cable connections for these. Do not
swap around the cables for the various devices, even if they look alike. The
polarity of the various cables may be different. Once you have ensured that the
power supply is working correctly and all connections are intact, then switch the
computer back on.
10.1.2. Faults and possible causes
The graphics pad is not recognised or addressed.
•
Did you connect the cable as described in the installation instructions?
•
Please check all cable connections.
•
Did you reboot your computer after installation?
Information on connecting USB devices to a USB 1.1 port in Windows XP:
•
The operating system displays a message that a high-speed USB device has been
connected to a non high-speed USB hub. This is not an error message, merely
information that the speed will be adjusted because of the slower USB 1.1 port.
10.1.3. Technical support
The device has been thoroughly and successfully tested in our test laboratory using
a wide variety of testing devices.
However, the drivers will need to be updated from time to time. This is because
there may be compatibility problems with other components (programs, devices)
which have not yet been tested.
The following website contains driver updates and the latest information about
your product: www.medion.com
86935 EN ALDI AUS Content final REV4.indd 19
86935 EN ALDI AUS Content final REV4.indd 19
06.06.2013 12:00:40
06.06.2013 12:00:40
