Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifi cations to the initial confi guration?
• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers to
need updating from time to time. This is because there may be compatibility problems
with other components (programs, devices) which have not yet been tested.
For critical or security-related updates, the drivers are loaded and installed
automatically when the device is connected to the internet
So-called optional driver updates can be loaded and installed via the
Windows Update function.
The current drivers are available on our homepage at http://www.medion.com
Please use the service address for the country where the device was purchased.
Transport
Please note the following information if you wish to transport the notebook:
− Switch the notebook off.
− After transporting the notebook, wait until the appliance has reached
room temperature before switching it on. Large changes in temperature or
fl uctuations in humidity can cause moisture build-up within the notebook due to
condensation. This can cause an electrical short circuit.
− Always use a notebook carrying case to protect the notebook from dirt, moisture,
vibrations and scratches.
Customer Service
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