English
14
Service
Troubleshooting
If your LCD monitor should have problems please check if it is properly installed and plugged according to the
information given in the “Getting Started” section beginning on page 6. If the problems cannot be solved, read
the following chapter for possible solutions.
Finding the problem
Many times, problems have simple causes. We would like to give you some tips to solve some common prob-
lems. Should these tips not help, please contact MEDION Customer Care.
Check Connections and Cables
Start by carefully checking all cable connections visually. If the indicator lamps do not function, ensure that the
LCD monitor and computer are properly connected to the power outlet.
Troubleshooting
No display on screen:
Check:
•
Network supply
: The network cable must rest securely in the socket and the network switch must be
turned on.
•
Signal source
: Check that the source of the signal (computer, or other source) is turned on and that the
connecting cables are resting securely in the sockets.
•
Image refresh frequency.
The current image refresh frequency must be suitable for the LCD monitor.
•
Power saving mode. Press any desired key and move the mouse to deactivate the mode.
•
Signal cable pins. If pins are bent, please contact MEDION Customer Care.
•
Set the appropriate values for your LCD monitor (see
"Preparing Your Computer",
page 6).
Picture runs or not stable:
Check:
•
Signal cable pins. If pins are bent, please contact MEDION Customer Care.
•
Signal cable pins: The plugs of the signal cable must rest securely in the sockets.
•
Video card. Check whether the settings are correct.
•
Image refresh frequencies. Select permissible values for your graphic settings.
•
Monitor output signal
: The monitor output signal of the computer must match the technical data of the
monitor.
•
Remove any interfering equipment (mobile telephones, speakers, etc.) from the
vicinity of your LCD monitor.
•
Avoid using monitor extension cables.
Colors not displayed cleanly:
•
Check the signal cable pins. If pins are bent, please contact MEDION Customer Care.
•
Adjust the corresponding settings.
•
Avoid using monitor extension cables.
Characters displayed dark, picture too small, too large or not centered, etc.:
•
Adjust the corresponding settings. (Advanced Settings, page 11)
The display is too light or too dark:
•
Check that the video output level of the computer matches the technical data of the monitor.
•
Select Auto Setup, to optimize the settings for brightness and contrast. The display should show a text
page (for example Explorer, Word, etc.), to optimize it.
