Warranty Terms for United Kingdom
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Warranty Terms for United Kingdom
Restricted Warranty
I. General Conditions of Warranty
1. General
This warranty covers defects relating to workmanship and manufacture in MEDION products. The period during
which this warranty is valid and during which claims against the warranty can be made to MEDION must be in
accordance with the following terms in order to be considered eligible:
Is effective from the date of purchase or receipt of the MEDION product from an authorised seller of
MEDION products; and
expires at the end of the warranty period specified on the warranty card provided with the product.
For the warranty to be valid, you must:
provide suitable evidence of purchase, a copy of the original purchase receipt from an authorised seller of
MEDION products is preferred; or
register your product within 28 days of purchase either online at www.MEDION.co.uk or by completing
and returning the pre-paid registration card included with the product.
Please keep the original purchase receipt and the warranty card in a safe place. MEDION and its authorised sellers
reserve the right to refuse a repair under warranty or a warranty confirmation if a proof of purchase [or registration
of purchase] cannot be established, or has not been, submitted.
When it is necessary to return your product for repair please ensure that your product is suitably packed for
transportation.
Provided that your product is still within warranty (please check the duration of the warranty period as described
above) and is eligible for repair or replacement under the terms of the warranty, to return your product, please
telephone MEDION on the service hotline number. You will be sent a pre-paid transportation box suitable for
returning your product to MEDION. PLEASE MAKE SURE THAT YOU HAVE A BACKUP COPY OF ALL DATA ON THE
PRODUCT BEFORE RETURNING THE PRODUCT TO MEDION. MEDION shall bear the costs of postage and
packaging for returning the product and the transportation risk. However, if following examination of the
defective product in question, MEDION, in its reasonable opinion, considers that the defect has been caused by:
your operating and/or using the product other than as instructed in the accompanying documentation;
damage caused in transit as a result of your negligence in packaging of the product; and/or
otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION to reimburse MEDION for the reasonable costs
of postage and packaging before MEDION will return the product to you. If so and you would still like MEDION to
repair or replace the product, MEDION may do so but you will be charged MEDION’s standard rates for repair and
replacement for this service.
Before returning the product, please contact MEDION via the service hotline or via the internet
(www.MEDION.co.uk). You will receive a reference number (RMA No.) on the warranty card. Please mark the
outside of your package to ensure that this reference number is clearly visible. Please submit a letter containing as
much detailed information as possible and, a full description of the defect or fault.
This should include:
a description of the fault;
when it occurred, how long it has been evident and how frequently it occurs ;
any errors message(s) displayed when using the product;
a description of the circumstance(s) and conditions in which the fault occurs; and
whether it is an intermittent or persistent fault;
This will greatly assist MEDION in identifying the defect, when submitted together with the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the product must be returned complete with
all parts which were included with the original product. Incomplete contents of the returned package may lead to
a delay in the repair or replacement. MEDION does not accept any liability for any additionally submitted
material(s) which were not supplied with the original MEDION product.
