MedicalAlert Cellular Medical Alert, Руководство пользователя

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Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648 Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648
Why is my pendant/wrist button not activating my Base Station?
Be sure to press the pendant/wrist button once firmly in the center to activate your Base Station. A small
red light below the pendant or wrist button will flash. If the Base Station does not respond, check to ensure
that the pendant/wrist button is in range of the Base Station. If you still have issues with your system, call
1-800-726-5648 and select the technical support option.
How far away from the Base Station will my pendant/wrist buttons work?
You will be completely sure of the distance that they cover around your house (and yard) after you do a
range test.
Can I speak into my pendant/wrist button?
No, but you can communicate with the monitoring center through your Base Station. Your pendant/wrist
buttons do not have a speaker or microphone.
What happens if I push my pendant/wrist button but cannot get to the Base Station?
If you push your pendant/wrist button, stay where you are. An emergency operator will communicate with
you through your Base Station.
What if I move to a different home or apartment or my personal information changes?
We can transfer your service to your new location. Just give us a call one week before you move to
determine if cellular coverage will be available at your new location. Rescue personnel follow different
procedures. In most cases, emergency personnel are authorized to break into your home to help you and
cannot be responsible for any damages as a result of gaining entry.
Can two people in the same household both use the system?
Yes, two people in the same household can use the system by sharing your pendant/wrist buttons. You just
need to call us and let us know, so we can include the other subscriber’s information on your personal profile
What if I moved or my personal information has changed?
Please contact Technical Support at 1-800-726-5648 any time there are any changes to your personal
information, including changes to your address and phone number.
We recommend that you purchase a Medical Alert “lockbox” to safely store your house
key. Your lockbox code will be stored on your account and given to emergency personnel
to gain entry to your home without damage. If you have your own lockbox (not
purchased from Medical Alert), please call Medical Alert Customer Support at
1-800-726-5648 to ensure your code is noted on your account.