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Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648
Cellular Medical Alert User’s Guide | Customer Support 1-800-726-5648
Step 4. Testing Your Cellular Base Station/Pendant
Option A:
You can use the test button on your Cellular Base Station to make sure your system is working
without placing a call to the Emergency Response Center.
To test your Cellular Base Station:
•
Press and hold the test button for 3 seconds.
•
After the button lights up green, the Base Station will announce “user auto-test.”
•
The Base Station will instruct you to “press your pendant or wrist button.”
•
Once you push a button, it will say “test call sent to emergency response center” several times.
•
Next you will hear an announcement thanking you for testing your device.
•
And finally it will say “user auto-test completed.”
•
If you did push your button when prompted to do so and the Base Station announced “user auto-test
failed, please contact support” please contact our Technical Support team at 1-800-726-5648.
•
If you did not push your button when prompted to do so, the Base Station will still announce “user
auto-test failed, please contact support.” However, since you did not push your button when prompted
to do so, there is no reason to contact support.
Option B:
You can test your Cellular Base Station to make sure your system is working by placing a call to
the Emergency Response Center and speaking with a live operator.
Testing your Pendant and/or Wrist Buttons:
•
Press the wrist or neck button firmly once.
•
The button’s red light will flash indicating a signal was sent to the Base Station.
•
Your Base Station will say “call in progress” several times.
•
When the call goes through it will say “Please stand by for operator.”
•
Then an emergency operator will communicate with you through the
Base Station.
•
Please state clearly to the operator that “THIS IS A TEST.” If you do
not explain to the operator that you are testing your unit, emergency
help will be dispatched.
Remember, you can also test your pendant/wrist buttons, using the auto-test button on
your Base Station.
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