Mediatrix 4104
351
C
H A P T E R
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Troubleshooting
You can experience some problems when connecting the Mediatrix 4104 to the network. The following section
examines some of these problems and possible solutions.
A Syslog message lists the problems the Mediatrix 4104 encounters. You can see this message with the
Syslog daemon.
This chapter covers the following types of issues:
General Operation Issues
Calling Issues
Fax Issues
Configuration Issues
Software Upgrade Issues
SNMP Management Software Issues
General Operation Issues
The following are general operation issues you may encounter.
D
ESCRIPTION
: Unit does not operate – All LEDs are OFF.
P
OSSIBLE
C
AUSE
: Power is not fed to the unit.
S
OLUTION
: Check that:
•
The power cord is connected to the electrical outlet.
•
The power cord is fully inserted into the Mediatrix 4104 power socket.
D
ESCRIPTION
: There is a long delay when starting the Mediatrix 4104.
P
OSSIBLE
C
AUSE
: If any information is set to come from the DHCP server (for example, SNTP address),
the restarting unit waits for a maximum period of two minutes if the DHCP server cannot be reached,
even if most other settings are set to “static”.
This delay is caused by the Mediatrix 4104 that cannot function as configured if part of its configuration
(the DHCP information) is unavailable.
The two minutes waiting period is an issue with switches that use the Spanning Tree Protocol. When
this protocol is enabled, the restarting Mediatrix 4104 may be denied from the network for a certain time
(about two minutes). The unit must not ignore transmission errors (i.e., timeouts) because these errors
might be caused by the Spanning Tree Protocol.
S
OLUTION
: Media5 recommends to set up all information to use a static value, or have a DHCP server
answer the requests. See
Содержание Mediatrix 4104
Страница 23: ...Installation and Web Page Configuration ...
Страница 24: ...Page Left Intentionally Blank ...
Страница 136: ...Chapter 5 Web Interface Telephony Miscellaneous 114 Mediatrix 4104 ...
Страница 144: ...Chapter 6 Web Interface Advanced STUN Configuration 122 Mediatrix 4104 ...
Страница 145: ...SNMP Configuration ...
Страница 146: ...Page Left Intentionally Blank ...
Страница 162: ...Chapter 7 MIB Structure and SNMP Sending Configuration Data to the Mediatrix 4104 140 Mediatrix 4104 ...
Страница 184: ...Chapter 8 IP Address and Network Configuration Ethernet Connection Speed 162 Mediatrix 4104 ...
Страница 196: ...Chapter 10 DNS SRV Configuration DNS SRV Oriented Settings 174 Mediatrix 4104 ...
Страница 226: ...Chapter 12 Configuration File Download Configuration File Example 204 Mediatrix 4104 ...
Страница 242: ...Chapter 13 Software Download Emergency Software Procedure 220 Mediatrix 4104 ...
Страница 268: ...Chapter 15 Voice Transmissions User Gain 246 Mediatrix 4104 ...
Страница 278: ...Chapter 17 Bypass Configuration Bypass Connector Settings 256 Mediatrix 4104 ...
Страница 322: ...Chapter 21 Digit Maps Digit Map Examples 300 Mediatrix 4104 ...
Страница 350: ...Chapter 24 Telephony Attributes Call Rejection 328 Mediatrix 4104 ...
Страница 362: ...Chapter 27 Quality of Service QoS VLAN 340 Mediatrix 4104 ...
Страница 366: ...Chapter 28 Syslog Daemon Syslog Daemon Configuration 344 Mediatrix 4104 ...
Страница 370: ...Chapter 29 Statistics RTP Statistics 348 Mediatrix 4104 ...
Страница 385: ...Appendices ...
Страница 386: ...Page Left Intentionally Blank ...
Страница 390: ...Appendix A Standards Compliance and Safety Information Disclaimers 368 Mediatrix 4104 RoHS China ...
Страница 394: ...Appendix A Standards Compliance and Safety Information Safety Recommendations 372 Mediatrix 4104 ...
Страница 400: ...Appendix B Standard Hardware Information Warranty 378 Mediatrix 4104 ...
Страница 404: ...Appendix C Cabling Considerations RJ 11 Telephone Cable 382 Mediatrix 4104 ...
Страница 446: ...Appendix E Glossary Wide Area Network WAN 424 Mediatrix 4104 ...