MDC XT10E 2021, Руководство пользователя

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www.marketdirect.com.au
Ph: 1300 494 494
57
• If we have insufficient information to either accept or reject a claim, we will ask you to provide us with more
information to allow us to make that decision. We may require any kind of information which we consider to
be relevant to the decision, which may involve questions about the use of the products, photographs of the
products, or about the maintenance history of the products. If you fail, neglect, or refuse to provide us with
information which we reasonably require to process your claim, we may reject the claim on the basis of that
lack of information that basis, even if you subsequently correct the information. If you are unsure whether
information is relevant, include it in your application and we will assess its relevance.
c) If you act or fail to act in a way which either prevents us from determining the true cause and extent of
the subject of a claim, or which substantially constrains or limits our capacity to provide a remedy, this will
adversely affect the handling of your claim. As examples of such conduct:
• If you arrange for repair works before we can assess a product, we may not be able to determine whether the
repair works were covered by a warranty, or may not be able to provide the appropriate remedy after
those works;
• If you do not notify us of a claimable matter without delay, we will not be liable for damage caused by the delay,
and we may not be able to determine the initial cause of the damage once time has aggravated it; and
• If you refuse to allow us to access the product for the purposes of assessing a claim, we may reject the claim on
the basis that we have insufficient information.
d) If you provide us with false, misleading, or selectively incomplete information, we may reject that application
on that basis, even if you subsequently correct the information. If you are unsure whether information is
relevant, include it in your application and we will assess its relevance.
7. CONTACT
If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please
contact us. Phone: 1300 494 494 (Option 5).