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McAfee Total Protection Service Product Guide
Task
1
Hold your cursor over the SiteAdvisor menu button to display the safety balloon.
2
In the safety balloon, click
Troubleshooting
. Three connectivity tests run to verify that:
• Your computer can connect to the Internet.
• The SiteAdvisor server is running.
• The SiteAdvisor server is responding to safety rating requests.
3
Check the results when they are displayed and follow any instructions to resolve the problem.
4
If you have taken steps to resolve the problem and want to test the connection, click
Repeat Tests
.
SiteAdvisor menu protects while browsing
When users browse to a website, a color-coded menu button appears in the top-left corner of
the window. The color of the menu button corresponds to the site’s safety rating. Placing the
cursor over this button displays a safety balloon that summarizes the safety report for the site,
with a link to the detailed site report page. The menu button next to the icon displays the
SiteAdvisor menu.
Client settings that affect the SiteAdvisor menu button
• When browser protection is disabled, the menu button is gray.
• When visiting a site on your network’s intranet, the menu button is gray. Browser
protection does not report visits to intranet sites to the SiteAdvisor server.
• When a communication error occurs with the SiteAdvisor server, the menu button is gray
with disconnected cables.
• In Internet Explorer, users can display or hide the menu button by using the
View |
Toolbars | McAfee SiteAdvisor
menu option. This does not affect the functional status
(enabled or disabled) of the browser protection client software.
NOTE:
Firefox users cannot hide the menu button while browser protection is enabled.
Indicates this...
With this color
and symbol...
This button...
The site is safe.
Green, checkmark
There might be some issues with the site.
Yellow, exclamation
point
There might be some serious issues with the site.
Red, x
No rating is available for the site.
Gray, question
mark
Your browser is not communicating with the SiteAdvisor website that
contains rating information.
Gray, disconnected
cables
Using Browser Protection and Web Filtering
SiteAdvisor menu protects while browsing
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12/20/10 8:51 AM