MBTelehealth SX20, Руководство пользователя

Страница: 19 / 20

MBTelehealth
–
SX20 Quick Set with TRC5 Remote User Guide
Page 19 of 20
TROUBLESHOOTING
Audio Issues
Issue Possible Cause(s) Resolution
Far-end site unable to hear you

Your mic is muted (red light is on)

Your microphone is obstructed or
too far from the person speaking

Un-mute your microphone

Check microphone and ensure it
points towards the person speaking
Unable to hear far-end site

Microphone is muted at far end site

Near end monitor and/or codec
volume is too low

Ask far site to un-mute their mic

Increase the volume on the monitor
and/or the codec
Audio distortion from far-end site

Far site monitor volume is too high

Ask the far-end site to turn down
the volume on their monitor
Echo or distortion at near-end when
people speaking

Far-end microphone is situated too
close to the monitor

Speaker/volume is too high on far-
end monitor

Ask to move microphone further
away from monitor

Ask far-end site to turn volume
down on their monitor
Video Issues
Issue Possible Cause(s) Resolution
Picture is blank on the monitor

System has gone into “sleep” mode

Monitor has been powered off

Monitor input has changed

Pick up the remote, system will
reactivate in normal mode

Turn the monitor on

Check to see if the monitor input
has been changed (using the select
or input button on the TV Monitor)
Near-end site unable to hear or see
the picture from far-end peripheral

Proper input has not been selected

Cables are not properly connected

Check for correct input selection on
remote control

Check that output from laptop or
patient camera are connected
properly
If you are experiencing any problems with the videoconferencing equipment or have
any questions, please contact the MBTelehealth Service Desk for assistance:
Winnipeg or outside of Manitoba
Phone: (204) 975-7714 Option 1
Outside of Winnipeg (within Manitoba only)
Phone: 1-866-667-9891 (toll free) Option 1
NEED HELP?