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MAXON will guarantee all returned genuine replacement parts upon receipt, and inspection
of parts and invoice. All Warranty repairs must be performed by an authorized MAXON warranty
station.
For major repairs, Maxon’s Warranty Department must be notified, and an “Authorization
Number” received. Major repairs would generally be considered repairs made to the structural
assembly of the liftgate and/or repairs not outlined in the Maxon Slidelift Waranty Flat Rate
Schedule.
Major components (i.e. hydraulic pumps, cylinders, valves, or failed structural parts) must
be returned, freight pre-paid, prior to the claim being processed. To ensure timely processing of
these warranty claims, an R.G.A. (Returned Goods Authorization) number must be obtained from
Maxon’s Warranty Department prior to the return of any defective part. Defective Parts must be
returned within 60 days of the claim date for consideration to:
Warranty Dapartment, MAXON Lift Corp.
5920 Alameda St., Huntington Park, CA. 90255
Maxon’s warranty policy does not include the reimbursement for travel time; towing;
vehicle rental; service calls; fabrication of parts which are available from MAXON; oil; defects due
to misuse or abuse; loss of income due to downtime.
Maxon’s Flat Rate Labor Schedule times takes into consideration time required for diagnosis of
problem.
Warranty and Technical Information is available by calling Maxon’s Customer Service Department.
NOTE: Check with Customer Service Department for updated versions of Manuals on an annual
basis.
Liability exclusions
Our liability excludes : damages assigned to wrong installation or operation of the Slidelift,
overloading, unproper use, insufficient battery charge or capacity, accidents or damages due to
ground contact (e.g. rough terrain at building sites)
