15
Troubleshooting
WARNING
DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SEVICE PERSON SHOULD SERVICE AND PEPAIR THIS ELECTRIC APPLAINCE.
Problem
Possible Cause
Solution
1. Fireplace turns off
and will not turn on.
1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
1. Reset switch by turning main
power off and waiting turning it
back on or breaker circuit breaker.
2. Flame is not moving.
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place
1. Inspect
wiring
for
loose
connections.
2. Call
a
qualified
service
technician to replace flame motor.
3. “Flame Rod” out of place due to
rough
transit/handing
of
the
product. This issue can be corrected
as simple as removing the glass,
flipping the fireplace upside and
down, removing a set of screws
that are holding the bottom frame
plate and placing the flame rod
back into place.
3 Flame is not visible.
1. Wiring is loose
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
2. Push the flame button to high
4 Log set and /or is not glowing. 1. Wiring is loose
2. Ember is off mode
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
5 Remote control
does not work.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or
sensor
1. Replace batteries in remote
control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
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