EN-15
EN
Troubleshooting
To keep the warranty valid, never try to repair the system yourself. If you encounter
problems when using this unit, check the following points before requesting for service.
Warranty void if case is opened.
Symptom
Likely Cause
What to do
No sound
Speaker not connected to active
AC power
•
Verify that speaker is connected and
that the circuit is on.
Power not switched on
•
Switch on power and verify that power
LED is on.
Suddenly No sound
Triggered auto-off function
•
Turn the volume up of the source, e.g
TV, mp3 player, etc, and readjust the
sound of the unit to trigger auto-on
function.
• See No Sound symptom above.
No sound, speaker is connected to
working AC power but sound won’t
come on
Cannot trigger auto-on function
• Increase the volume of the source input
signal.
Speaker power cable is faulty or
improperly connected
•
Re-seat the power cable at both ends.
• Substitute a know
n-good power cable.
Blown fuse
•
Contact with your manufacturer for
repairment.
No sound. Speaker comes on
Faulty cables and connections
• Disconnect and re-seat signal cables.
• Make sure cables are plugged
completely.
• Replace suspected cable with a
known-good cable.
Noise or hiss heard at output
Faulty Cables and connections
• Disconnect and re-seat signal cables.
• Make sure cables are plugged
completely.
• Replace suspected cable with a
known-good cable.
Noisy source device
•
Disconnect the devices that are
connected to your speaker one at a
time. If the noise goes away, the
problem is with the source or the
connecting cable.
Hum or Buzz that increases or decreases
when more than one source are
inputting single to the unit at the same
time
Interference internally
•
Disconnect or mute the other channels
to solve the problem.
Faulty cable between source
equipment and unit
•
Substitute a known-good cable for the
suspected faulty cable.
Smart Remote control does not work
No/Low battery power
• Remove the transparent film at the
bottom of Smart Remote control.
• Insert/Replace remote control battery
with a CR2025 battery.
The Unit does not responds to the
remote control
No/Low signal from remote control
to the unit
• Reduce the distance between the
Smart Remote control and the unit.
• Aim the Smart Remote control directly
at the sensor on the front of the unit.
The unit responds but no sound
• Before you press any function button,
first select the correct source.
• See Troubleshooting [No Sound]
Symptom.
HDMI ARC/CEC ERROR
No Sound or Have sound but with error
message shown on TV
TV CEC function is not compatible
with unit CEC function.
• Check the TV CEC function and
compatibility on TV user's manual.
• Disable TV CEC/ARC function
• Use other suggested connections.
HDMI ARC/CEC ERROR
Both TV and the unit has sound coming
out
TV CEC function is not partially
compatible with unit CEC function.
• Check the TV CEC function and
compatibility on TV user’s manual.
• Select speaker option in TV manual to
from the Unit only
