TROUBLE SHOOTING
EN / MasterView Easy MkII / September 2010
19
8 TROUBLE
SHOOTING
Contact your local Mastervolt Service Centre if you
cannot correct a problem with the aid of the
malfunction table below. See www.mastervolt.com
for an extended list of Mastervolt Service Centres.
Failure
Possible cause
What to do
Display is switched off.
Press button
.
Error in the wiring.
Check the MasterBus cables.
No display function.
No powering device available on
the MasterBus.
The
MasterView Easy
must be powered by the
network. This means that at least one device in
the network should have powering capabilities
(see section 3.3).
Display shows
ALARM.
A MasterBus device connected
indicates an alarm situation.
Check the alarm source shown on the display and
press STOP to stop the alarm or SNOOZE to let
the alarm repeat every 9 minutes.
Backlight suddenly
changes colour from
white to red.
An alarm situation triggers the
backlight to turn red. See also
section 6.2.
Check the alarm source shown on the display and
press STOP to stop the alarm or SNOOZE to let
the alarm repeat every 9 minutes.
Back light does not
switch on after
touching the screen.
Back light has been set to switch
off.
Check MasterView Configuration.
See section 6.1, 6.2.
Back light does not
switch off.
Back light settings wrong.
Back light settings need to be changed.
Check MasterView Configuration.
See section 6.1, 6.2.
No backlight.
Backlight switches off after default
2 minutes.
Press one of the buttons or refer to section 6.2 to
adjust the settings of the backlight.
Error in the MasterBus wiring.
Check the MasterBus cables.
No terminating device placed at the
ends of the network.
MasterBus needs a terminating device on both
ends of the network.
Check if connected (see section 3.3).
MasterBus network is configured
as a ring network.
Ring networks are not allowed. Check the
connections of the network (see section 3.3).
Slow or no
communication.
T-connections in the MasterBus
network.
Check if T-connections are made in the network.
T-connections are not allowed (see section 3.3).
Touch screen does not
react.
Keyboard Lock has been activated.
Press button long to unlock keyboard,
see figure 10.
Functions are
controlled without
intention while touch
screen is cleaned.
A touch screen reacts at every
touch.
Press button long to lock keyboard, see figure 10.
Clean touch screen with a soft cloth. Do NOT use
acids or scourers!
Press button long again to unlock keyboard.
Settings error: maximum number of
devices is 63.
If you want to monitor more than 63 devices, you
need to have a second MasterView Easy panel.
The display is in “Selection” mode
with another device selected.
Change the setting to “All devices”.
Error in the wiring.
Check the MasterBus cables.
One of the connected
devices can not be
found.
Device not suitable for MasterBus
or it is excluded in the “Excluded”
mode.
Check whether the device is suitable for
MasterBus. Maybe the MasterBus cable is
connected to a non-MasterBus connector.
MasterView Easy
is
switched off after
some time.
The
MasterView Easy
is set up to
switch off automatically, when no
button is touched for 1 day.
See section 6.2 for settings (Auto off).
The device name is
not correct.
Device name has not yet been set.
Adjust device name, see section 6.2.
