Masterclock CLKTCD Series Скачать руководство пользователя страница 37 | Manualshive

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Masterclock CLKTCD Series Скачать руководство пользователя страница 37

CLKTCD Series User Manual

– Rev. 2.0.1

Page 37

Service Information

We sincerely hope that you never experience a problem with any Masterclock product. If you do
need service, contact Masterclock’s Technical Support team. A trained specialist will help you to
quickly determine the source of the problem. Many problems are easily resolved with a single phone
call or email. If it is necessary to return a unit to us, an RMA (Return Material Authorization) number
will be given to you.

Visit our website to download a current RMA request form.

http://www.masterclock.com/rma.php

Masterclock tracks the flow of returned material with our RMA system to ensure speedy service.
You must include this RMA number on the outside of the box so that your return can be
processed immediately.

RMA Policy

Our RMA policy is straight forward and is based on several basic premises

•

An item can be returned, subject to several basic requirements, under our
30 day Satisfaction Guarantee.

•

If an item fails within the Warranty Period we will repair and return it freight prepaid.

•

If an item is outside the warranty period and requires repair we will inspect, repair and return
the item to you for a reasonable charge for the work and the cost for freight.

•

If you think an item or system is not working properly we expect you to read the instruction
manual, talk with our technical support department and make a reasonable effort to resolve
the issue.

•

If you return an item to us for repair and the item is found to work properly then we will
charge you an "Analysis and Inspection" charge plus the return freight.

Please supply us with as many details about the problem as you can. The information you supply will
be supplied to the repair department before your unit arrives. This helps us to provide you with the
best service, in the fastest manner.

We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid
service meets your needs. If you have any suggestions to help us improve our service, please give us a
call. We appreciate your ideas and will respond to them.

Contacting Us

Masterclock, Inc.
2484 West Clay Street
St. Charles, MO 63301 USA

website

www.masterclock.com

USA and Canada
1‐800‐940‐2248
1‐636‐724‐3666
1‐636‐724‐3776

(fax)

International
1‐636‐724‐3666
1‐636‐724‐3776

(fax)

Sales

[email protected]

Technical Support

[email protected]

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Содержание CLKTCD Series

Страница 1: ...CLKTCD Series Analog Clocks User Manual...

Страница 2: ...Dual Face Model 13 Operating Environment 14 Status LED 14 Correction Behavior 14 Hand Position 15 Time Zone Offsets 15 Daylight Saving Time 15 Pre 2007 Standard U S A and Canada 16 Post 2006 Standard...

Страница 3: ...and Humidity 31 Size and Weight 31 Troubleshooting 32 The time is incorrect 32 Not displaying the correct local time 32 Displayed time local is off a small amount 33 DST is not properly negotiated 33...

Страница 4: ...CLKTCD Series User Manual Rev 2 0 1 Page 4 This page intentionally left blank...

Страница 5: ...d in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Masterclock Inc Trademarks Microsoft W...

Страница 6: ...Emission EN61000 3 3 1995 A1 2001 Voltage Fluctuations and Flicker Low voltage directive 2006 95 EC Tested and Conforms to the following Safety standards EN60950 1 2001 Safety of Information Technolo...

Страница 7: ...rs the same scope of electrical and electronic equipment that are under the WEEE directive except that Category 8 Medical Devices and Category 9 Monitoring and Control Instruments which are under WEEE...

Страница 8: ...ity i e Windows software application The time code reference must provide date encoding in the control bits fields to the Masterclock Leitch date encoding standard for SMPTE or the IEEE 1344 year enco...

Страница 9: ...reception which can be determined by removing power from the clock the user is encouraged to try to correct the interference by one or more of the following measures 1 Connect the AC power cord into a...

Страница 10: ...al items shipped CLKTCD analog clock Mounting bracket with retaining screw CD ROM CLKTCD Set USB Configuration Utility and User Manual Power cord CLKTCD12 Powder coated steel case 12 hour faceplate CL...

Страница 11: ...e 11 AC Version The CLKTCD is supplied with an IEC power cord Connect the 50 ohm RG59 coaxial cable not supplied to the BNC connector located on the back panel Insert the AC power cord into the IEC po...

Страница 12: ...ck of the clock Do not route power or signal cables between the case and the wall along the exterior of the wall which may pinch the power or signal cable and create a hazardous condition 12 Models A...

Страница 13: ...ce Model The dual face mounting bracket supplied allows the 12 dual face clock to be mounted on the wall or from the ceiling depending on the specific version Attach the time code cable and secure the...

Страница 14: ...e is acquired Status LED The red LED on the CLKTCD clock face located at the 6 00 indicates LED STATE STATUS INDICATION Off The clock acquired valid time code and has synchronized its internal RTC to...

Страница 15: ...uration mode to the use of the DIP switches the unit must be Reset to the factory default mode Time Zone Offsets All time code analog clocks maintain time as UTC A time zone offset or bias can be used...

Страница 16: ...er European customers please carefully consult the section entitled Device Settings for details on setting daylight time To ensure proper hands free year around operation DST adjustments must be confi...

Страница 17: ...CLKTCD Series User Manual Rev 2 0 1 Page 17 This page intentionally left blank...

Страница 18: ...off in order to display UTC time This is the factory default configuration is defined as SETTING CONFIGURATION SELECTION Disabled Time Zone Offset Disabled Time Code Date Year Encoding DIP Switches Ba...

Страница 19: ...ur offset OFF OFF ON OFF 5 hour offset ON OFF ON OFF 6 hour offset OFF ON ON OFF 7 hour offset ON ON ON OFF 8 hour offset OFF OFF OFF ON 9 hour offset ON OFF OFF ON 10 hour offset OFF ON OFF ON 11 hou...

Страница 20: ...S1 8 DST adjustment disabled OFF OFF default US Canada DST enabled ON OFF US standard through Fall 2006 US DST enabled OFF ON new US standard Spring 2007 EU DST enabled ON ON European Union The incom...

Страница 21: ...default 35 ON OFF 70 OFF ON 100 ON ON S2 5 This switch is currently undefined and reserved for future use Function S2 5 Reserved OFF default Reserved ON S2 6 Set the second hand motion mode Function S...

Страница 22: ...oing comparisons To adjust the hands 1 Select Set using switch S2 8 ON 2 Select either the 12 00 00 OFF or 6 00 00 ON position using switch S2 7 3 Depress and release either button B1 or B2 to move th...

Страница 23: ...switches in the off position This default configuration results in the time displayed as Time Zone Offset Daylight Saving Time Time Code Date Encoding None Disabled Disabled Reset Factory Default Conf...

Страница 24: ...stem and is supplied with the time code clock Installation To install the software program on your server workstation PC complete the following steps 1 Insert the CD Time Code Product that shipped wit...

Страница 25: ...ents To utilize the USB port connect a USB type A to USB type B cable from the computer to the clock USB A cable end to computer USB B cable end to clock USB B port on clock Once the clock is powered...

Страница 26: ...eference derived from the incoming time code and treated as UTC This display update is not precise but is meant to give you a view of the clock display time for basic troubleshooting and maintenance p...

Страница 27: ...ne and click OK to close the window Changes are applied when you click OK Daylight Saving Time Configure and or enable the daylight saving function by clicking the Daylight Saving Time button North Am...

Страница 28: ...ded in the time code is provided By default the Time Code Setting is set to Do not use date information encoded in time code Set Date Time The Set Date Time feature lets you manually set the time and...

Страница 29: ...o adjust the hands 1 Click Clock Hand Position to enter the alignment window 2 Select the box Check to set clock 3 Enter the correct hour minute and second currently displayed on the face of the clock...

Страница 30: ...lm 25 EBU or 30fps non drop frame IRIG B 1 1kHz amplitude modulated 3 1 modulation ratio IRIG B 0 dc offset level shifted un modulated pulse width modulated TTL level Nominal Level 1 5 Vpp 0dB 600 Lev...

Страница 31: ...Clock hand alignment settings are maintained in non volatile flash and are not affected by either loss of power or internal battery voltage Operating Storage Temperature and Humidity Operating Tempera...

Страница 32: ...eference to the CLKTCD is not a recognized format Verify that your time code reference is providing one of the time code formats that the CLKTCD can decode Not displaying the correct local time Possib...

Страница 33: ...negotiated The date shown in the status window of CLKTCD Set configuration utility is always 01 01 2000 Possible reasons solutions 1 Your time code reference is not providing date year information Th...

Страница 34: ...ur clock has a stainless steel case a cleaner and polish designed for use on stainless steel is recommended Use a recommended product to maintain and protect the stainless steel finish while resisting...

Страница 35: ...ns Don t use abrasive or highly alkaline cleaners Don t use paper towels paper products rayon or polyester cloths to clean or dry the lens Don t scrape the lens with squeegees razor blades or other sh...

Страница 36: ...ustomer customer supplied software or interfacing unauthorized modification or misuse operation outside of the environmental specifications for the product or improper site preparation and maintenance...

Страница 37: ...anty period and requires repair we will inspect repair and return the item to you for a reasonable charge for the work and the cost for freight If you think an item or system is not working properly w...

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