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WARRANTY POLICY
Unless otherwise stated, MARTEK INSTRUMENTS, INC. warrants this equipment
to be free from defects in material and workmanship and to perform in
accordance with applicable specifications for five years (one year for portable
equipment) from date of shipment. All conductivity sensors are guaranteed for
life.
MARTEK will provide free service at the factory, including parts, labor and
transportation back to the customer, for any malfunction of its products which
are returned transportation charges prepaid.
Customers desiring to return a product to MARTEK for repair should contact the
Service Department by telephone at (800) 628-8834 or fax (919) 790-2375 or via
our website at www.martekinstruments.com to obtain return authorization. The
information required at this time will be the complete model number and serial
number of the product and a brief description of the problem.
All shipments to MARTEK must be freight prepaid and addressed as follows:
MARTEK INSTRUMENTS, INC.
2609 Discovery Drive
Raleigh, NC 27616
Attn: Repair Department
A complete and detailed statement of the reason for return must accompany the
unit. If possible, include a copy of sample reading or a printout.
Returned units must be packed as well as they were when first shipped. If
possible, use the original packing. Do not return detachable cords or manuals
with the unit.
MARTEK reserves the right to void this warranty if the product has been
subjected to misuse, neglect, accident, improper installation or application, and
for consumable items such as batteries, membranes, or solutions.
This warranty is expressly in lieu of all other obligations or liabilities on the part
of MARTEK. MARTEK neither assumes nor authorizes any other person or
organization to assume on behalf of Martek any other liability in connection with
the sales or use of MARTEK instrumentation.
