www.martecaustralia.com.au | 02 8778 7500 | [email protected]
IMPORTANT NOTICE:
ALL CLAIMS FOR WARRANTY MUST BE ACCOMPANIED WITH THE FOLLOWING THREE DOCUMENTS:
considered a fault and will not be covered under this warranty.
Martec Pty Ltd only covers manufacturing faults associated with said Martec Product per the above warranty
provisions. The warranty will not cover the entry of foreign matter or influences to the product including, but not
limited to: liquid, moisture, dirt, dust, electrical fluctuations, or any additional problems encountered if a Martec
ceiling fan is used in an outdoor environment. Power supply faults or influences resulting in damage to this
product are not covered under this
warranty. The warranty does not cover any loss, damage or delay directly or indirectly caused by any malfunction
of or defect of or failure of the product other than stated in this warranty.
NOTE:
Stainless steel requires regular cleaning; “Tea Staining” is a common occurrence with all types of stainless
steel. This is not considered a fault of the product and is not covered under warranty. Martec’s Precision 316,
while made from Marine Grade 316 stainless steel, should only be used in a covered or enclosed outdoor
environment as the fan is not hermetically sealed and will eventually rust internally. With the exception of the
Precision Stainless Steel 316 ceiling fan, none of Martec’s Ceiling Fans are meant for outdoor use, and will either
rust or encounter problems which are not covered within this warranty.
1.
Copy of the Installation Receipt OR Tax Invoice OR Certificate Of Compliance for the installation of the Martec
product from the installing electrician. If one of these installation documents cannot be provided, we will
only accept a typed and signed letter on a business letterhead from the installing electrician stating he/she
installed the Martec productat your address along with a scanned copy of the electricians licence. Please note
that an email is not a sufficient installation document.
2.
Copy of the Purchase Receipt/store Tax Invoice for the Martec Ceiling Fan.
3.
Copy of the completed warranty card, signed and dated. The warranty card is located after this warranty
statement, or on the last page of your instruction manual. Please ensure that the purchaser’s full name and
contact details are clearly stated, in addition to the full nature of the fault and the serial or P.O. number which
can be located on the top motor housing above the Ceiling Fan Blades.
Upon receipt of the abovementioned documentation, Martec Pty Ltd will issue a service call to fulfil the
conditions of this warranty. It is the responsibility of the purchaser to keep the documents required for a warranty
application for the duration of the “In Home” warranty period.
This warranty will become void and a service fee will be invoiced to the individual that lodged the warranty claim,
if one or more of the following is found:
¯ The product is deemed to be a non Martec product.
¯
A manufacturing fault is not detected by the Service Agent.
¯
The product is deemed to be working as per the specifications of the product.
¯
The original installation of the product was not carried out by a licenced electrician OR installation of the
product was not carried out in accordance with Martec instructions.
IMPORTANT: PLEASE DO NOT PHONE THE RETAILER FOR WARRANTY WORK. INSTEAD PHONE THE
CUSTOMER SERVICE NUMBER FOUND ABOVE.
MARTEC PTY LTD | 6 AUSTOOL PL, INGLEBURN NSW 2565 | PH: 02 8778 7500 | FAX: 02 8778 7555
CUSTOMER SERVICE LOCAL NUMBER
(PHONE) 02 8778 7500
CUSTOMER SERVICE
(FAX) 02 8778 7555
CUSTOMER SERVICE OPERATES BETWEEN
8AM TO 5PM EST MONDAY THROUGH FRIDAY
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