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HOW TO OBTAIN SERVICE
If your system is malfunctioning, check the support section of our
website. You may find that the solution to your problem is something
you can resolve yourself. If you need to send it in, there is no need
to contact our office. Getting repairs made is as simple as going to
our website, MarCumTech.com clicking the support tab and then
filling out the MarCum Warranty Claim.
If your system is under warranty, be sure to attach a picture/scan of
your proof of purchase with date included. If your system is out of
warranty, we have a flat rate fee that will cover the cost of repairs,
including parts and labor. You will find the non-warranty claim on
our support site.
Once you have completed and submitted a claim form, package the
system as described on the website and ship it to us.
Some people are more comfortable calling for shipping instructions.
During peak ice season, we sometimes receive a high volume of
calls, making it impossible to get to all customers who phone in. For
this reason, strongly consider using the on-line forms at
www.MarCumTech.com/support or using the "Live Chat" option.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to [email protected]
If you are unable to use email or Internet,
you may call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
