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Cannot connect to a wireless LAN network
Symptom
Cause / Solution
Page
Cannot connect to the
network.
0
The network name (SSID), password and encryption setting have not been set up correctly. Configure the
network settings according to the setting details of this unit.
0
Shorten the distance from the wireless LAN access point and remove any obstructions to improve access
first before re-connecting again. Place the unit away from microwave ovens and other network access
points.
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0
Configure the access point channel settings away from channels that are being used by other networks.
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0
This unit is not compatible with WEP (TSN).
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Cannot connect to WPS.
0
Check that the WPS mode of the router is operating.
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0
Press the WPS button on the router and then press the “Connect” button displayed on the TV within 2
minutes.
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0
A router/settings that are compatible with WPS 2.0 standards are required. Set the encryption time to
“None”, “WPA-PSK (AES)” or WPA2-PSK (AES).
0
If the router encryption method is WEP/WPA-TKIP/WPA2-TKIP, you cannot connect by using the WPS
button. In this case, use the “Scan Networks” or “Manual” method to connect.
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Cannot connect to the
network using iPhone/iPod
touch/iPad.
0
Update the iPhone/iPod touch/iPad firmware to the latest version.
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0
When using a USB cable to configure the settings, the iOS device firmware version needs to support iOS
5 or later. When configuring the settings via a wireless connection, iOS 7 or later needs to be supported.
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