Part Number: 040006019 Rev. 01 09/18
23
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling for service.
Problem
Possible Cause
To Correct
Ice machine does not operate
No electrical power to the ice machine
Replace the fuse/reset the breaker/turn on
the main switch.
Toggle switch set improperly
Move toggle switch to the ON position.
Low air temperature around ice machine
Air temperature must be at least 50°F (10°C).
Ice machine does not release ice or is slow to
harvest
Ice machine is dirty
Clean and sanitize the ice machine.
Ice machine is not level
Level the ice machine.
Low air temperature around ice machine
Air temperature must be at least 50°F (10°C).
Ice quality is poor
Poor incoming water quality
Contact a qualified service company to test
the quality of the incoming water and make
appropriate filter recommendations.
Water filtration is poor
Replace filter.
Ice machine is dirty
Clean and sanitize the ice machine.
Water inlet valve filter screen is dirty
Remove the water inlet valve and clean the
filter screen.
Water softener is working improperly (if
applicable)
Repair the water softener.
Ice machine produces shallow or incomplete
cubes, or the ice fill pattern on the evaporator
is incomplete
Water level is low
Be sure the overflow tube is fully seated to
prevent water leakage.
Water inlet valve filter screen is dirty
Remove the water inlet valve and clean the
filter screen.
Water filtration is poor
Replace the filter.
Hot incoming water
Connect the ice machine to a cold water
supply.
Ice thickness adjustment dial is not set
properly
Adjust the ice thickness adjustment dial.
Incorrect incoming water pressure
Water pressure must be 34.8 - 89.9 psi (240-
620 kPa).
Ice machine is not level
Level the ice machine.
Low ice capacity
Water inlet valve filter screen is dirty
Remove the water inlet valve and clean the
filter screen.
Incoming water supply is shut off
Open the water service valve.
The air filter is dirty
Clean the air filter.
The condenser is dirty
Clean the condenser.
Inadequate airflow at the front of the ice
machine
Remove items blocking airflow at the front of
the ice machine.
Ice thickness adjustment dial is not set
properly
Adjust the ice thickness adjustment dial.
Section 5
Troubleshooting