Section 5
Before Calling for Service
Part Number 020002392
04/09
5-1
Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your dispenser, follow the checklist below before calling service. Routine
adjustments and maintenance procedures are not covered by the warranty.
Problem
Possible Cause
To Correct
Dispenser will not dispense ice (and NO
SOUNDS are heard when machine is
activated).
No power.
Check electrical connection.
Loose wire in electrical system.
Thoroughly check all wire connections.
Dispenser overloaded with ice.
Remove ice from dispenser until unit will
operate.
Motor not working.
Check thermally protected motor.
Replace motor or capacitor if necessary.
Dispenser will not dispense ice (motor
runs but no ice movement is heard in
bin).
No ice in bin.
Fill dispenser with ice.
Door not opening.
Check rocking chute mechanism or
electric solenoid operation.
Paddle wheel slipped from the agitator
motor.
Rotate paddle wheel counter clockwise to
lock it back into motor shaft.
Excessive clustering or bridging of ice.
Loaded ice not broken up. (Caution:
Super cooled ice is not covered by the
Servend warranty.)
Break ice clusters before manually filling
the dispenser. (See ice
recommendations.)
Excessive water spilling from the ice
machine.
Adjust ice machine to eliminate water
spillage.
Poorly adjusted ice machine.
Adjust ice machine to eliminate large
waffle shapes.
Extremely low usage of the dispenser.
Lower the ice level in the bin.
Ice dispenses continuously.
Misaligned microswitch.
Adjust microswitch.
Agitation timer set incorrectly.
Test agitation timer.
Thumping noise or irregular sound at a
particular area of the dispenser.
Shaved ice clusters in the bitn.
Remove clusters, discover why ice is
shaving, and then repair.
Dispensing crushed ice or reduced
dispensing speed.
Water spillage from ice machine into
dispenser bin.
Adjust ice machine.
Agitation timer.
Test agitation timer.
Bridge of ice sheet is too thick.
Adjust ice machine.
Paddle wheel area broken or cracked.
Replace paddle wheel area.
Ice clusters in bin.
Break up or remove clusters.
Door not fully open.
Adjust door.
Door will not close.
Ice jammed in chute.
Adjust bridge in ice machine or, when
manually filling, break up clusters.
Door and/or door lock has come out of
place.
Replace door and lock into proper
position.
Mounting brackets for rocking chute have
spread too far apart.
Stretched during removal for cleaning or
maintenance.
Bend parts into shape.
