Abnormal printing
a.
Reboot the printer, logout the APP before try again.
b.
Reboot the printer, uninstall and reinstall the APP before trying
again.
Other issues
Please contact us at
Warranty Policy
Warranty Period
MakeID will provide you with free limited liability repair or product replacement services for 1
year from the date of purchase of this product in the event of a hardware failure on the
condition that you have installed and used this product in full accordance with the normal
working conditions and methods specified in this user manual.
Kind Reminder
1.
Documents such as user manual, guide card, and all cables such as the charging cable, etc
that come with the product are not covered by the warranty.
2.
Discounted or complimentary items that come with the product are not covered by the
warranty.
3.
；
Order number, contact information and delivery details which shall include your name,
phone number and full address are needed for after-sale services of your product due to
quality or function issues within the warranty period.
Ineligibility for the Warranty Service
Malfunctions or damage of this product belonging to the following situations are not covered
by the free warranty, please choose paid repair service:
1.
The product or its components exceed the warranty period.
2.
Failure to install and use in accordance with the manual.
3.
Repaired or disassembled by non-MakeID staff.
4.
Non-MakeID labels or unsupported print media are used.
5.
The operating environment does not conform to the conditions specified in the manual.
6.
Substandard packaging or transportation methods are used by users during the transportation
and handling of the product.
7.