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WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT
authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides.
• Contact your installing dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts,
contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from
a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not
covered by this warranty.
• Limited Catalyst Warranty
o For wood burning products containing a catalyst, the catalyst will be warranted for a six-year period to the original purchaser at
the site of original installation. The purchaser must provide the name, address, and telephone number of the location where
the product is installed, proof of original purchase date, date of failure, and any relevant information regarding the failure of the
catalyst.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface
finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other
external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period are not covered. These parts
include: paint, wood and pellet gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this
noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions,
operating instructions, and listing agent identification label furnished with the appliance; (2) failure to install the appliance in
accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation
with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs (5) environmental conditions,
inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or
handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in
the operation instructions; (7) installation or use of components not supplied with the appliance or any other components not
expressly authorized and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in
writing; and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth connections or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided
to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to the
appliance location and configuration, environmental conditions, insulation and air tightness of the structure.
This warranty is void if:
• The appliance has been over-fired, operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals.
Over-firing can be identified by, but not limited to, warped plates or tubes, deformation/warping of interior cast iron structure or
components, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited
to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or implied, or in
contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no event will HHT be liable for
any incidental or consequential damages caused by defects in the appliance. Some states do not allow exclusions or limitation of
incidental or consequential damages, so these limitations may not apply to you. This warranty gives you specific rights; you may also
have other rights, which vary from state to state. EXCEPT TO THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES
OTHER THAN THE WARRANTY SPECIFICED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
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4021-645K 1/20
Majestic • Ashland ASH36 OWNERS MANUAL • 4059-910 • Rev E • 05/2020
