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W A R R A N T Y R E T U R N S ( U S A O N L Y )
To obtain warranty service, a Return Material Authorization (RMA) number must first be obtained
from MAGMATIC. It is the Customer’s responsibility to provide product proof of purchase and
serial number by acceptable evidence such as an invoice copy or an approved MAGMATIC
Extended Warranty Certificate (“EWC”) and any relevant maintenance records at the time warranty
service is sought. Failure to provide acceptable evidence of product proof of purchase or EWC and
any relevant maintenance records may be cause for denial of warranty service.
Products returned for warranty service must be sent without any accessories (i.e., power, data, and
safety cables, brackets, clamps, rigging hardware, frost filters, gel frames, barn doors, lenses,
hoses, nozzles, rack mounting hardware, etc.), must be boxed using the original and/or suitable
packaging materials (double-box and foam) that provides ample product protection for ground
and/or air freight transit, and must be shipped freight pre-paid and insured to MAGMATIC in Los
Angeles, CA or a MAGMATIC Authorized Service Center. The RMA number must be clearly written
on the outside of the return box, and a brief description of the problem and the RMA number must
be documented and included in the box.
Products returned for warranty service without an RMA number clearly marked on the outside of
the package will be refused and returned to the shipper at the Customer’s expense. Products
returned for warranty service, which are received damaged due to inadequate and/or improper
packaging and/or due to damage caused by the shipping carrier, may incur additional repair
charges before warranty service begins and/or may void this warranty. If any product accessories
(included and/or optional) are shipped with the product, MAGMATIC and/or the MAGMATIC
Authorized Service Center shall have no liability what so ever for the loss and/or damage to any
such accessories, nor the safe return thereof. If the requested warranty repairs or service (including
parts replacement) are within the terms of this warranty, MAGMATIC will pay return ground
transportation shipping charges to a single designated point within the United States.
