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4 WARRANTY, SERVICE & RETURNS
The industrial grade housing and quality construction of the Mackenzie MacFi virtually eliminates the
need for service or maintenance. There are no user-serviceable components within the Mackenzie
MacFi. Refer all servicing to the factory.
4.1
Warranty Coverage:
The Mackenzie MacFi is tested and checked before shipment and is guaranteed against
defective material or workmanship for a period of one (1) year from the date of purchase.
Should trouble ever develop, contact the Factory directly by telephone or in writing. If it is
determined that the equipment requires Factory service, return it to the Factory. If our
inspection shows that the trouble was caused by defective material or workmanship, we will
repair or replace the equipment without charge and return prepaid. Repairs made
necessary by abuse, improper use, unauthorized service or maintenance, and/or improper
installation, as well as out of warranty repairs, will be charged at our regular repair prices
in effect at the time. The obligation under this warranty shall be limited to the replacement,
repair or refund of any such defective device within the warranty period, at Mackenzie’s
discretion.
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in
no event shall MACKENZIE be responsible for damage to other equipment or property, for
any anticipated profits, consequential damages, loss of item, or other operation or use of
this product, and MACKENZIE’S maximum liability shall not ever be greater than the price
paid for the equipment. This warranty gives you specific legal rights. Your rights may vary
from state to state. Inquiries regarding use, repair and service should be made to:
MACKENZIE LABORATORIES, INC.
1163 Nicole Court, Glendora, CA 91740 USA
Telephone: (909) 394-9007 / FAX No: (909) 394-9411
4.2
What we ask you to do:
To get warranty service for your MacFi system, you must provide proof of the date of
original purchase. In the event you need to ship your MacFi system to the factory for service,
call us for a return authorization number. When you ship your MacFi system, you must
prepay all shipping cost. We suggest that you retain your original packing material in the
event that you need to ship your MacFi system. When sending your Macfi system to the
factory, include your name, address, phone number, proof of date of purchase, and a
description of the operating problem. After repairing or replacing your MacFi system, we
will ship it to your return address at no cost to you within the USA. Repair or replacement of
your MacFi system at our factory is your exclusive remedy.
4.3
What this warranty does not cover:
This warranty does not cover defects resulting from accidents, damage while in transit to
factory, alterations, unauthorized repairs, failure to follow instructions, misuse, fire, flood,
and acts of God.
