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ECHNICAL

UPPORT

/ P

RODUCT

ARRANTIES

ECHNICAL

UPPORT

M86 S

ECURITY

SER

UIDE

Support Procedures

When you contact our technical support department:

• You will be greeted by a technical professional who will

request the details of the problem and attempt to resolve
the issue directly.

• If your issue needs to be escalated, you will be given a

ticket number for reference, and a senior-level technician
will contact you to resolve the issue.

• If your issue requires immediate attention, such as your

network traffic being affected or all blocked sites being
passed, you will be contacted by a senior-level techni-
cian within one hour.

• Your trouble ticket will not be closed until your permission

is confirmed.

Содержание M86 IR Enterprise Reporter

Страница 1: ...M86 IR Enterprise Reporter USER GUIDE Administrator Console Software Version 6 0 10 Document Version 06 15 10...

Страница 2: ...documentation and disclaims any implied war ranties of merchantability and fitness for a particular purpose M86 Security shall not be liable for any error or for incidental or consequential damages in...

Страница 3: ...uirements 9 Network Requirements 9 Chapter 1 Accessing the Server 10 Preliminary Network Settings 10 Procedures for Logging On Off 10 Access the ER Administrator Login window 10 Access ER Admin Module...

Страница 4: ...il Addresses 32 Set up and Activate Self Monitoring 32 Remove Recipient from E mail Notification List 32 Deactivate Self Monitoring 32 Server Status screen 33 View the Status of the Server 34 Secure A...

Страница 5: ...0 View Database Status Logs 60 Expiration screen 63 Expiration Screen Terminology 64 Expiration Rules 65 View Data Storage Statistics 66 Change Data Storage Settings 69 Optional Features screen 70 Ena...

Страница 6: ...ge the Evaluation Mode 88 Activation Page 89 Appendix B 90 Disable Pop up Blocking Software 90 Yahoo Toolbar Pop up Blocker 90 Add the Client to the White List 90 Google Toolbar Pop up Blocker 92 Add...

Страница 7: ...tion and productivity The Enterprise Reporter ER from M86 Security is designed to readily obtain this information giving the user the ability to interrogate massive datasets through flexible drill dow...

Страница 8: ...r mation on configuring and maintaining the ER Server via the Administrator console application Tech Support Product Warranties Section This section contains information on technical support and produ...

Страница 9: ...The tip icon is followed by italicized text giving you hints on how to execute a task more efficiently WARNING The warning icon is followed by italicized text cautioning you about making entries in t...

Страница 10: ...ith your mouse to execute a command checkbox a small square in a dialog box window or screen used for indi cating whether or not you wish to select an option This object allows you to toggle between t...

Страница 11: ...n or group A frame often is labeled to indicate its function or purpose list box an area in a dialog box window or screen that accommo dates and or displays entries of items that can be added or remov...

Страница 12: ...screen a main object of an application that displays across your monitor A screen can contain windows frames fields tables text boxes list boxes buttons and radio buttons table an area in a window or...

Страница 13: ...horized Client workstations adds new administrators sets up administrators for receiving automatic alerts updates the Server with software updates supplied by M86 Security analyzes Server statistics u...

Страница 14: ...ard drives Optional One or more attached NAS storage devices e g Ethernet connected SCSI Fibre Channel connected SAN Software Linux OS Administrator Graphical User Interface GUI console utilized by an...

Страница 15: ...ersion 10 5 or 10 6 running Safari 4 0 Firefox 3 5 Pop up blocking software if installed must be disabled Session cookies from the ER Server must be allowed in order for the Administrator console to f...

Страница 16: ...the Server is running the Server should be connected to a UPS or other battery backup system Procedures for Logging On Off Access the ER Administrator Login window WARNING Once you turn on the Server...

Страница 17: ...ver s IP address or host name and use port number 1443 for a secure network connection For example if your IP address is 210 10 131 34 type in https 210 10 131 34 1443 Using a host name example if the...

Страница 18: ...ame and use port number 8843 for a secure network connection For example if your IP address is 210 10 131 34 type in https 210 10 131 34 8843 Using a host name example if the host name is logo com typ...

Страница 19: ...in window type in the generic Username admin and Password reporter if you have not yet set up your own user name and password Otherwise enter your personal Username and Password Fig 1 1 2 Login window...

Страница 20: ...ent status of the ER Server NOTES See Server Status screen in the Server section of this document for information about the contents and usage of this screen If using this product in the Evaluation Mo...

Страница 21: ...e Administrators to display the Add Edit Delete Administrators screen where you set up your user name and password Fig 1 1 4 Add Edit Delete Administrators screen 2 Select New Administrators from the...

Страница 22: ...ut link beneath the banner in any screen to display the logout window Fig 1 1 5 Logout window Click the X in the upper right corner of the browser window tab to close the logout window Exiting the Adm...

Страница 23: ...console includes three menus Network Server and Database Each menu contains options from which you make selections to access screens used for configuring your Server TIP When making a complete configu...

Страница 24: ...functioning in the live mode or in the archive mode When the box mode displays on the screen you can view the current mode set for the Server and can change this setting if necessary Fig 1 2 1 Box Mod...

Страница 25: ...aced on the Server can be viewed using the Client reporting application Change the Box Mode 1 Click the Change Mode button to display the two box mode options on the screen Fig 1 2 2 Change Box Mode 2...

Страница 26: ...y will immediately be in effect NOTE After applying the box mode setting you must restart the Server by selecting the Restart Hardware option on the Shut Down screen See the Shut Down sub section unde...

Страница 27: ...dministrator 1 Select New Administrator from the pull down menu 2 In the User Name field enter up to 20 characters this may include upper and or lowercase alphanumeric char acters and special characte...

Страница 28: ...3 Click the Save button Delete an Administrator 1 Select the administrator s user name from the pull down menu 2 After the administrator s login ID information populates the fields click the Delete bu...

Страница 29: ...e Locked out Accounts and IPs screen displays when the Lockouts option is selected from the Network menu This screen is used for unlocking accounts or IP addresses of administrators and sub administra...

Страница 30: ...lient Accounts There is no Web Client account currently locked out Locked out IPs There is no IP currently locked out If there are any locked accounts IP addresses in a frame each locked username IP a...

Страница 31: ...cked username IP address 3 Click OK to return to the Locked out Accounts and IPs screen that no longer shows the accounts IPs that have been unlocked Server Menu The Server pull down menu includes opt...

Страница 32: ...uting an immediate backup on the ER Server and for performing a restoration to the database from the previous backup run Fig 1 2 5 Backup screen Backup and Recovery Procedures IMPORTANT M86 Security r...

Страница 33: ...d the current date and time Some scenarios and action plans to consider include the following The ER database becomes corrupted Correct the root problem Restore the database from the most recent ER ba...

Страница 34: ...will be activated after two minutes Execute a Manual Backup In addition to performing on demand backups in preparation for a disaster recovery you may wish to execute a manual backup under the followi...

Страница 35: ...not perform other functions on the ER Server until the backup is complete The time it will take to complete the backup depends on the size of all tables being saved Perform a Remote Backup After execu...

Страница 36: ...the remote server 1 Load the backup data on your remote server 2 Log in to your FTP account 3 FTP the backup data to the ER Server s internal backup drive On the ER Server s Backup screen 1 Click the...

Страница 37: ...otifications if prob lems occur with the network Possible alerts include situa tions in which a daemon stops running software fails to run corrupted files are detected or a power outage occurs Fig 1 2...

Страница 38: ...us field Entries in the three remaining fields are optional 4 If e mail addresses were entered in any of the four optional e mail address fields click in the Choice one Choice four checkboxes correspo...

Страница 39: ...screen displays when the Server Status option is selected from the Server menu This screen which automatically refreshes itself every 10 seconds displays the statuses of processes currently running o...

Страница 40: ...top of the screen along with the date that software version was implemented Status information displays in the following sections of this screen CPU Utilization includes CPU process data and infor ma...

Страница 41: ...ecure Access screen displays when the Secure Access option is selected from the Server menu This screen is primarily used by M86 Security technical support representatives to perform maintenance on yo...

Страница 42: ...Server 1 After the administrator at the customer s site authorizes you to use a designated port to access their Server enter that number at the Port field 2 Click the Start button to activate the por...

Страница 43: ...tive port number from the list box by clicking on it 2 Click the Stop button to terminate the port connection This action removes the port number from the list box Terminate All Port Connections If mo...

Страница 44: ...e Update screen displays when the Software Update option is selected from the Server menu This screen is used for updating the Server with software updates supplied by M86 Security and for viewing a l...

Страница 45: ...tly applied software update can be unapplied by clicking Undo This action removes the software update from the Server View Available Software Updates Any software update available for installing on th...

Страница 46: ...All soft ware updates must be installed in numerical order on your Server NOTES Be sure to terminate all reports that are currently running or are scheduled to run before applying a software update a...

Страница 47: ...HE ER SERVER M86 SECURITY USER GUIDE 41 Apply Now 1 Click Apply Now to open a dialog box containing infor mation about the software release Fig 1 2 12 Software update dialog box 2 Click Yes to open th...

Страница 48: ...s been successfully applied click the hyperlink here beneath the ER Software Update History frame in the Software Update screen to open the Software Update Log window Fig 1 2 14 Software Update Log wi...

Страница 49: ...he Shut Down option is selected from the Server menu This screen is used to restart or shut down the Server s software or hardware Fig 1 2 15 Shut Down screen Server Action Selections Restart the Serv...

Страница 50: ...tion should be selected if daemons fail to run and or the database needs to be started again When this option is selected the MySQL database is rebooted Shut Down the Server s Software The Shutdown So...

Страница 51: ...he Server menu This screen is used for enabling specified Web Client Server features Fig 1 2 16 Web Client Server Management screen Restart the Web Client Server In the Restart Web Client Server frame...

Страница 52: ...ically run scheduled Web Client reports ON Choose this option to let the Web Client auto matically run scheduled reports WARNING Do not select this option if using the Access Client to run scheduled r...

Страница 53: ...ition Tools Expi ration Optional Features and User Group Import User Name Identification screen The User Name Identification screen displays when the IP ID option is selected from the Database menu Th...

Страница 54: ...CURITY USER GUIDE Fig 1 2 17 User Name Identification screen with IP ID activated As the administrator of the Server you have the option to either enable or disable this feature for logging users acti...

Страница 55: ...used it should be set up to prevent logging NetBIOS requests outside the network If using IP ID note that user login times are established for set periods of 15 minutes and if more than one user logs...

Страница 56: ...e enabled these user names will overwrite those that are being imported from the shadow log 2 Click OK to close the alert box and to activate the IP ID and Static IP assignment checkboxes 3 in the IP...

Страница 57: ...enter all IP addresses machine names and or usernames the Server should disregard when identifying users Each entry should be made in a separate row 5 After making all necessary entries on this scree...

Страница 58: ...reen This Username Display Setting screen displays when the Username Display Setting option is selected from the Data base menu This screen is used for configuring the user name format imported from r...

Страница 59: ...he username format in the report 2 Click Add to include this selection in the Raw Log Fields list box below NOTE Follow steps 1 and 2 for each consecutive field to be added to the Raw Log Fields list...

Страница 60: ...to the display name is preceded by a backslash 5 Click Apply to save your entries and to display the new username format in the Current Username Display Setting frame NOTE Changes made to username dis...

Страница 61: ...een is used for establishing the value amount of time that will be used when tracking the length of a user s stay at a given Web site and the number of times the user accesses that site Fig 1 2 19 Pag...

Страница 62: ...the user s activity will be tracked as one visit to that Web site Each time the user exceeds the value entered at the Elapse Time field the user will be tracked as having visited the site an additiona...

Страница 63: ...when the Page Defini tion option is selected from the Database menu This screen is used for specifying the types of pages to be included in the detail report for Page searches Fig 1 2 20 Page Definiti...

Страница 64: ...ove a page type from the detail report 1 Select the page extension from the Current page types list box 2 Click Remove 3 Click Apply Add a Page Type To add a page type in the detail report 1 Enter the...

Страница 65: ...screen displays when the Tools option is selected from the Database menu This screen is used for viewing reports and logs to help you troubleshoot problems with the Client application Fig 1 2 21 Tools...

Страница 66: ...ws a list of current SQL queries in the database in the full format that includes all columns of data Tables This report contains a list of the names of tables currently in the database Daily Summary...

Страница 67: ...d invalid records that are processed db Nbtlookup This log provides a list of user machine IP addresses from the NetBIOS lookup db Split This log contains information pertaining to the formation of th...

Страница 68: ...pdate Log This log gives information about applied software updates MYSQL Log This log provides information pertaining to the MySQL server Error Entry Web Filter This log displays a list of Web Filter...

Страница 69: ...reen shows statistics on the amount of data currently stored on the Server box and provides an estimated date when that data will expire By reviewing the current database disk space utilization and th...

Страница 70: ...s the indexes for these items When setting up the Server to store data M86 Security recommends that you allocate the highest percentage possible for live data storage since reports run faster if index...

Страница 71: ...on the Server based on the storage capacity of the hard drive and the number of hits on the Server After inputting the percentage of live data to be stored the Server translates that figure into the...

Страница 72: ...e HH MM SS time format Total number of week s stored the number of weeks represented in the total data date scope Current live data yearweekno date scope the range of dates and times of live data curr...

Страница 73: ...mber of archive week s the number of weeks represented in the archive data date scope Database disk space utilization the percentage of space currently being used on the hard drive for both live and a...

Страница 74: ...ew entry in the Percentage of live data field in the Change Settings section of this screen and saving the result of your calculations that displays below in the Estimated total week s of live data fi...

Страница 75: ...lay results in the following fields below Estimated total week s of live data and Estimated total week s of archive data After viewing your results in these display fields you can adjust the number of...

Страница 76: ...quire additional storage space NOTE See Appendix A Evaluation Mode for information about viewing the Expiration screen in the evaluation mode Optional Features screen The Optional Features screen disp...

Страница 77: ...ADMINISTRATOR SECTION CHAPTER 2 CONFIGURING THE ER SERVER M86 SECURITY USER GUIDE 71 Fig 1 2 23 Optional Features screen...

Страница 78: ...equest Executive Report can be generated by the administrator 1 Click the radio button corresponding to ON to make the Top 20 Users by Blocked Request Executive Report selection available in an admini...

Страница 79: ...b time within a given 24 hour period 1 Click the radio button corresponding to ON to make the Wall Clock Time Report selection available in an admin istrator s Custom Reports menu 2 Click Apply to app...

Страница 80: ...rom accessing the Administrator console and Web Client after a specified number of failed password entry attempts within a defined interval of time 1 Enable any of the following options At the Passwor...

Страница 81: ...tton corresponding to either of the following options ON Choose this option to lock out the user by IP address if the incorrect password is entered for the number of times specified in the Allowable N...

Страница 82: ...or Lockout by IP Address option s enabled enter the number of minutes that defines the interval in which a user can enter an incorrect password as specified in the Allowable Number of Failed Password...

Страница 83: ...een displays when the User Group Import option is selected from the Database menu This screen is used for specifying Web Filter servers to send LDAP user group membership information to this ER Server...

Страница 84: ...er IP address of each Web Filter to send LDAP user group membership data to this ER 2 Click the checkbox corresponding to Import from this Web Filter NOTE If additional Web Filter servers need to be s...

Страница 85: ...by email or in writing Hours Regular office hours are from Monday through Friday 8 a m to 5 p m PST After hours support is available for emergency issues only Requests for assistance are routed to a...

Страница 86: ...orporate Headquarters USA 828 West Taft Avenue Orange CA 92865 4232 USA Local 714 282 6111 Fax 714 282 6116 Domestic US 1 888 786 7999 International 1 714 282 6111 M86 Taiwan 7 Fl No 1 Sec 2 Ren Ai Rd...

Страница 87: ...empt to resolve the issue directly If your issue needs to be escalated you will be given a ticket number for reference and a senior level technician will contact you to resolve the issue If your issue...

Страница 88: ...urity warrants that the M86 product s do es not infringe on any third party copyrights or patents This warranty shall not apply to the extent that infringement is based on any misuse or modification o...

Страница 89: ...voice line Technical support information Online http www m86security com support Toll Free 888 786 7999 press 3 Telephone 1 714 282 6111 press 3 E mail support m86security com Have the following infor...

Страница 90: ...rnished as necessary to maintain the proper operational condition of the product s If parts are discontinued from production during the Warranty Period immediate replacement product s or hardware part...

Страница 91: ...ate the ER Server to function in the activated mode Administrator Console When accessing the Server Server Status screen for the first time the ER Status pop up box opens to inform you that the ER uni...

Страница 92: ...extending the evaluation period or by activating the unit so that it can be used in the activated mode NOTE The message EVALUATION MODE MAX DATA STORAGE X WEEKS also displays at the top of the Expirat...

Страница 93: ...e unit in the evaluation mode click the X in the upper right corner of the ER Status pop up box to close it Expiration screen In the evaluation mode the Expiration screen can only be used for viewing...

Страница 94: ...erver Thus the Save button is not included at the bottom of the screen Change the Evaluation Mode After the designated evaluation period has expired you may extend your evaluation period or activate t...

Страница 95: ...luation Extension or Full Activation 4 Click Send Information After M86 obtains your informa tion a technical support representative will issue you an activation code 5 Return to the Activation Page s...

Страница 96: ...op up blocking software for the following products Yahoo Toolbar Google Toolbar AdwareSafe and Windows XP Service Pack 2 SP2 Yahoo Toolbar Pop up Blocker Add the Client to the White List If the Client...

Страница 97: ...Blocker dialog box Fig B 2 Allow pop ups from source 3 Select the source from the Sources of Recently Blocked Pop Ups list box to activate the Allow button 4 Click Allow to move the selected source to...

Страница 98: ...White List To add the Client to the white list so that it will always be allowed to pass go to the Google Toolbar and click the blocked icon Fig B 3 blocked icon enabled Clicking this icon toggles to...

Страница 99: ...p up blocking Popup protection off by clicking the pop up icon 1 In the IE browser go to the SearchSafe toolbar and click the icon for popups blocked to toggle to Popup protec tion off This action tur...

Страница 100: ...up Pop up Blocking There are two ways to enable the pop up blocking feature in the IE browser Use the Internet Options dialog box 1 From the IE browser go to the toolbar and select Tools Internet Opt...

Страница 101: ...ar and select Tools Pop up Blocker Turn On Pop up Blocker Fig B 6 Toolbar setup When you click Turn On Pop up Blocker this menu selec tion changes to Turn Off Pop up Blocker and activates the Pop up B...

Страница 102: ...e the IE Toolbar 1 With pop up blocking enabled go to the toolbar and select Tools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box Fig B 7 Pop up Blocker Settings...

Страница 103: ...ools Pop up Blocker Pop up Blocker Settings to open the Pop up Blocker Settings dialog box see Fig B 7 2 In the Notifications and Filter Level frame click the checkbox for Show Information Bar when a...

Страница 104: ...6 SECURITY USER GUIDE 3 Click Yes to add the Client to your white list and to close the dialog box NOTE To view your white list go to the Pop up Blocker Settings dialog box see Fig B 7 and see the ent...

Страница 105: ...nsole 17 alert box terminology 4 archive data setup on Server 63 terminology 64 B back up data internal on demand backup 28 to remote server 29 backup procedures 26 Backup screen 26 Block Request Coun...

Страница 106: ...0 diagnostic reports 60 evaluation mode 85 troubleshoot problems 59 expiration 65 Expiration screen 63 expire data from Server 63 passwords 74 terminology 65 F field terminology 5 File Transfer Protoc...

Страница 107: ...Server 63 terminology 64 Locked out Accounts and IPs screen 23 lockout 75 log database status 60 off the Server 16 on the Server 13 M Macintosh 9 Manual Backup button 28 Manual Restore button 30 MySQL...

Страница 108: ...erver backup 29 reports diagnostic 60 restart the Server 43 restore data from backup 30 rules elapsed time 56 expiration 65 S Safari 9 screen terminology 6 Search String Reporting 72 Secure Access scr...

Страница 109: ...4 text box terminology 6 Tools screen 59 U update software 38 User Group Import screen 77 User Name Identification screen 47 Username Display Setting screen 52 V view diagnostic reports 60 W Wall Clo...

Страница 110: ...INDEX 104 M86 SECURITY USER GUIDE...

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