Service & Warranty Information
How to Get Service Under the Terms of the Limited Warranty
When you suspect an item is defective, please check the operator's manual for standard operation
and trouble-shooting techniques that may correct the problem. Additional information may be found
on the M.T.H. Website. Should you still require service, follow the instructions below to obtain
warranty service.
First, e-mail, write, call or fax the M.T.H. Authorized Proto-Sound 2.0 Conversion Center that
installed the kit to obtain Repair Authorization. You can find the list of conversion centers on the
M.T.H. Website, www.mth-railking.com. The center that installed the kit will provide service during
the warranty period. Should the warranty no longer apply, you may choose either an ASC or NASC
retailer to service your M.T.H. Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and
plastic wrapping material to prevent damage to the merchandise. There is no need to return the entire
set if only one of the components is in need of repair unless otherwise instructed by the Service
Center.
The shipment must be prepaid and we recommend that it be insured. A cover letter
including your name, address, daytime phone number, e-mail address (if available), Return
Authorization number (if required by the service center, a copy of your sales receipt and a full
description of the problem must be included to facilitate the repairs. Please include the
description regardless of whether you discussed the problem with a service technician when
contacting the Service Center for your Return Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for
service. Authorized M.T.H. Service Centers are independently owned and operated and are not
agents or representatives of M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or
otherwise, for material left in their possession, or work done, by privately owned M.T.H. Authorized
Service Centers.
If you installed the PS-3 Upgrade Kit yourself, there is no warranty. Conact M.T.H. for replacement
parts. Any required parts, plus shipping and handling fees will be charged. If you need assistance at
any time email MTH Service at [email protected], or call 410-381-2580.
Limited 90-Day Warranty
This product, when installed by an Authorized M.T.H. Proto-Sound 2.0 Conversion Center, is
covered by this warranty. See our website at www.protosound2.com or call 410-381-2580 to identify
an Authorized M.T.H. Proto-Sound 2.0 Conversion Center near you.
M.T.H. Proto-Sound 3.0 Upgrade Kits are warrantied for 90 Days from the date of installation by an
Authorized M.T.H. Proto-sound 2.0 Conversion Center against defects in material or workmanship.
We will repair or replace (at our option) the defective part without charge for the parts or labor, if the
item is returned to the M.T.H. Authorized Proto-Sound 2.0 Conversion Center who installed the kit
within 90 Days of the installation. This warranty does not cover damages caused by improper care,
handling, or use. Transportation costs incurred by the customer are not covered under this warranty.
This warranty does not cover any installation charges incurred from installing the conversion kit.
Items sent for repair must be accompanied by a return authorization number, a description of the
problem, and a copy of the original sales receipt from an Authorized M.T.H. Proto-Sound 2.0
Conversion Center, which gives the date of purchase and installation of the kit. If you are sending
this product to an Authorized Proto-Sound 2.0 Conversion Center, contact that Center for their
return authorization. This warranty gives you specific legal rights, and you may have other rights
that vary from state to state. Specific questions regarding the warranty may be forwarded to M.T.H.
directly.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia, MD 21046-1532
