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Troubleshooting Tips for Frequently Asked
Questions
Problem:
No Sound.
Possible Cause 1:
The Audiophile 2496 hardware or software device drivers are
not properly installed. See the installation sections of this manual for further information.
Possible Cause 2:
There is a resource conflict between the Audiophile 2496
and another device in your computer. Check the Audiophile 2496 configuration
(Address, IRQ) against those of the other installed devices. If necessary, change the
settings for the one or more of the devices.
Possible Cause 3:
Your application software has not been properly
configured to use the Audiophile 2496 as its audio output device.
Possible Cause 4:
Misrouted outputs in the Delta Control Panel. Check the
Delta Control Panel’s Patchbay/Router page to verify output routing assignments.
Also, make sure that if the output is routed from the digital mixer, that the mixer’s
faders, solo and mute controls are set up properly.
Possible Cause 5:
Improper connections of the audio accessories. Verify
that the Audiophile 2496 analog audio outputs are properly connected to a digital
mix deck or external mixer/amplifier, or the S/PDIF Out is connected to an external
digital audio device capable of receiving S/PDIF.
Problem:
No visual activity on Audio Input volume (VU) meters of user
software.
Possible Cause 1:
: The Audiophile 2496 input devices are not properly
selected in the user’s application software.
Possible Cause 2:
: If the software is recording from the Audiophile’s
monitor mixer device, be sure that the mixer’s faders, solo and mute controls are set
up properly.
Possible Cause 3:
: Improper connections to audio accessories.
Problem:
Repetitious Sound.
Possible Cause
: An IRQ resource conflict. Often this will result in a small
segment of sound (0.5 to 1 second) repeating itself over and over, sometimes
completely locking up the computer. See the general troubleshooting suggestions at
the beginning of this section.
Problem:
I’m getting some pops and clicks in my audio recording.
Possible Cause 1:
: Input levels are too “hot,” causing clipping or input
distortion. Make sure you have the proper signal levels coming from your source
audio device, and lower the output if necessary. The incoming levels may be easily
viewed from the Delta Control Panel peak meters.
Possible Cause 2:
: Your application software may not have the proper audio
buffer sizes set. Each software application handles this differently, but typically
there is somewhere in the software’s setup to set the size of the playback and
recording buffers used by the application. Some applications also require you to run
