DEFINITY ECS Release 6
System Description Pocket Reference
555-230-211
Issue 2
January 1998
Page 17
Release 5.0 Enhancements
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If the MERLIN LEGEND switch has only one MLX port board,
you also need System Programming and Maintenance (SPM)
software, Version 5.01, to administer the CTI link
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One port on the MLX board is used for the CTI link. This port
cannot be a potential operator port (2, 3, 4, 6, 7, and 8 must be
available) or a console programming port
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For a NetWare 3.12 installation, ensure that either
NWSNUT.NLM, Version 4.11 or later, and TUI.NLM, Version
1.04 or later, is obtained from Novell and installed in the
SYS:\SYSTEM directory
NOTE:
To obtain these NLMs from Novell, access either the Novell
web site (http:\\www.novell.com) or the Novell FTP site
(ftp.novell.com). First, download IPXRT4.EXE and follow the
directions in the associated readme file. Then, download
NWSNUT.NLM and TUI.NLM.
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Basic Call Control. A CTI link application on a user’s computer
can assume basic call control of the user’s analog multiline or
MLX telephone’s SA buttons. Basic call control includes:
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Answering calls arriving on an SA button
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Making calls from an SA button
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Hanging up calls
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Hold and retrieving a call on hold at the user’s extension
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Conference calls from a DLC or QCC operator
NOTE:
Transfer and 3-way conference, when handled through a
CTI link application, provide the original caller’s calling
number information or other information to the transfer
receiver or new conference participant, if the user has
screen-pop capability.
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Screen Pop. Screen pop occurs when the calling number,
called number, or other user-defined identifier (such as an
account code that a voice-response unit prompts the caller to
dial) is used to display a screen associated with the calling
party. For example, Caller ID services can be used to support
screen pop on a system that includes a CTI link; using the
calling party number as a database key code, information about
a caller automatically appears on the user’s computer screen
when the call arrives at the extension. Depending on the
application, screen pop may be available for calls that arrive on
line buttons other than SA buttons and/or are answered
manually at the telephone rather than by the application.
Screen pop can occur on incoming calls from the following
sources:
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Calling group distribution
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ISDN PRI Routing by Dial Plan
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An extension on the MERLIN LEGEND Communications
System