Lucent Technologies CellPipe 60A, Руководство пользователя

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4 CellPipe® 60A/60A-BX User Guide
Customer service
Product and service information, and software upgrades, are
available 24 hours a day. Technical assistance options
accommodate varying levels of urgency.
Finding information and software
To obtain software upgrades, release notes, and addenda for this
product, log in to Lucent On-Line Customer Support at
http://www.lucent.com/support .
Lucent On-Line Customer Support also provides technical
information, product information, and descriptions of available
services. The center is open 24hours a day, seven days a week. Log
in and select a service.
Obtaining technical assistance
Lucent On-Line Customer Support at http://www.lucent.com/support
provides access to technical support. You can obtain technical
assistance through email or the Internet, or by telephone. If you need
assistance, make sure that you have the following information
available:
•
Active service or maintenance contract number, entitlement ID,
or site ID
•
Product name, model, and serial number
•
Software version
•
Software and hardware options. If supplied by your carrier,
service profile identifiers (SPIDs) associated with your line
•
Your local telephone company’s switch type and operating mode,
such as AT&T, 5ESS Custom or Northern Telecom National
ISDN-1