Page 6 of 8
7. Troubleshooting
If the LEDs are not functioning as stated in
Table 1 on page 5
, check the Power Supply, DSL
wiring and connections and Ethernet connection. If you are still having problems, refer to
Technical Support on page 8
.
8. Reset to Factory Defaults using the Reset Button
The reset button on the back panel of your modem is provided to reboot the modem without
the need to remove power. Under normal circumstances, you will not have to use the reset
button. However, on rare occasions, your modem may not respond. Then you may need to
push the reset button.
DSL
The service provider sets up the DSL parameters for your service. The modem must
have the DSL SYNC LED lit before you can connect sessions.
SYNC
On green
DSL transceiver is synchronized (connected)
and in normal operation mode.
Flashing green
Slow flashing green indicates that the DSL
transceiver is in a start-up or handshaking
sequence. Fast flashing green indicates that the
DSL transceiver is in training sequence.
Off
Power is not connected/Admin State disable
TX
Flashing green
Modem is transmitting data over the DSL
connection.
Off
Modem is not transmitting data over the DSL
connection.
RX
Flashing green
Modem is receiving data over the DSL
connection.
Off
Modem is not receiving data over the DSL
connection.
MAR
On green
Local SNR Margin is greater than the SNR
Margin Limit.
Off
Local SNR Margin is less than the SNR Margin
Limit.
LED
State
Description
Step
Action
1
Locate the
Reset
button on the modem’s rear panel (
Figure 9
).
2
Use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently
press the Reset button (
Figure 9
). Hold down on the button for more than 5
seconds to restore all factory default settings.
!
IMPORTANT
Holding down on the Reset button for LESS than 5 seconds
causes the modem to reboot.
Holding down on the Reset button for MORE than 5 seconds
causes the modem to restore all factory defaults.
Figure 9. Restore Factory Defaults–Reset Button
