Table Tracker Implementation Guide
Congratulations! You’ve just had the new Table Tracker system by LRS installed in your restaurant. But, now
what? How do you use the system? What do you need to know? What does your staff need to know? What
do your customers need to know? Well, good news, this implementation guide will answer these questions
and more.
Installation
Installers have setup your system and it’s ready to use. There’s nothing additional that you need to install.
(Do they need to setup benchmark times or is that already done?) Let’s go over a basic “How it works” so
you’ll understand the system before we get into further details.
How it works:
1. When a guest places an order, they receive a Table Tracker
2. The guest determines where they will sit and places the Table Tracker on their Table
3. The Table Tracker reads the table number and transmits it back to the display located in the expedite area
4. When the order is ready, the food runner or expediter will reference the display to determine which table
to deliver the food
5. The food runner delivers the food and collects the Table Tracker
6. The food runner places the Table tracker on the clearing unit which removes the order from the display
We’ve broken down the guide into three sections
1. Order Counter
2. Expedite Area
3. Reporting
I. Order Counter
Located at the Order Counter/cash register are the Table Trackers which are stacked on the charger. These sit
next to a separate “Starter Unit”.
1. A customer places an order
2. The cashier enters the order in your point of sale (POS) system. Each Table Tracker has a unique number
on it’s label. This number becomes the order number and is entered into the POS system as such.
3. When the transaction is complete (and not before), the cashier touches the Table Tracker to the Green
Starter Unit (the table tracker will vibrate to indicate that it’s been read) and hands the Tracker to the
customer with the receipt.
Note: In order to receive the most accurate order delivery times in your reports, the Table Tracker shouldn’t
be touched to the Starter Unit until the transaction is complete.
4. The cashier should inform the customer to place the Tracker on their table.
5. Repeat these steps for each order
Long Range Systems
1
Table Tracker User Manual
