Seite 16
17. Troubleshooting
17. Troubleshooting
In the event of a fault (power failure, overload,
etc.) turn the air regulator to position 0 and keep
the combustion chamber door closed; do not
add fuel. Open all shut-off devices in the heating
system. If there is any damage or a fire hazard,
leave the building immediately and call the fire
brigade.
In the event of a fault (power failure, overload,
etc.) turn the air regulator to position 0 and keep
the combustion chamber door closed; do not
add fuel. Open all shut-off devices in the heating
system. If there is any damage or a fire hazard,
leave the building immediately and call the fire
brigade.
please note:
to enable our customer service to deal with repairs and supplying spare parts
quickly and to your satisfaction, we require the following information with your
service request:
•
Your correct address
•
Your telephone and fax number or email address (if available)
•
the exact appliance designation (see nameplate)
•
When can our customer service call on you?
•
the purchase date
•
an exact description of the problem or the type of service you are requesting
•
please have your invoice ready at hand
In this way you help us to save time and money and also to serve you more
efficiently.
Austria
(Head office)
lOHBerger Heiz u. Kochgeräte technologie
gmbH
landstraße 19
5231 schalchen
telefon: 07742/ 5211-199
telefax: 07742/ 58765-199
e-Mail: [email protected]
18. After-sales service / How to order spare parts
18. After-sales service / How to order spare parts
problem / Fault
possible cause
Solution
smoke escaping during
heating up or heating
Chimney still cold or stale air in the chimney.
light ball of paper in the stove and allow it to burn out.
the fuel used is too smoky, moist or of poor qua-
lity
See 7. Fuels on page 7
Heating gas flue or chimney excessively sooty or
blocked
as soon as possible, thoroughly clean the stove and the connec-
ting ducts; have the chimney swept.
Weather-induced, stale air in the chimney
See Heating up on page 13
temperature too low
(stove fails to heat
properly)
Incorrect setting of air supply (too low, not suitable
for the fuel being used)
See Air supply settings on page 13
Wrong, too damp or inferior fuel is being used
See 7. Fuels on page 7
Weather-induced, stale air in the chimney.
See Heating up on page 13
appliance or chimney very sooty or blocked.
thoroughly clean combustion chamber, ash chamber and heating
gas ducts. Have chimney swept.
Open cleaning cover opening (cover not screwed
back on after last cleaning)
screw cleaning cover back on.
temperature too high
(risk of overheating)
Incorrect setting of air supply (too low, not suitable
for the fuel being used)
See Air supply settings on page 13
Firebox door open, damaged seal or viewing glass
in the door has come loose.
Close door immediately, check seals, screw the viewing glass into
place.
Incorrect fuel is being used.
See 7. Fuels on page 7
side walls of the com-
bustion chamber are
sooty
Indicates incomplete combustion (wood too moist,
combustion temperature too low)
See 7. Fuels on page 7
See Air supply settings on page 13
the amount of wood is possibly not sufficient, so the combusti-
on chamber remains too cold.
