Logos Imaging EPIX Scanner
User Manual
20
7.3. TROUBLESHOOTING
TROUBLE
PROBABLE CAUSE
CORRECTIVE ACTION
No power
No green light
Scanner not plugged in
Check power cord at outlet and at the
connection on the back of the scanner.
Turn on the scanner and then turn on the
computer and monitor.
Blown fuse
See Section 7.2
Main power switch or power
supply is bad
Call your service representative.
Outlet does not have power
Ensure that the outlet is grounded and
has power.
Red, Green and/or Yellow
LED(s) do not work;
system operates normally
Defective LED
Call your service representative
The Scanner does not
initialize when the software
is opened
The scanner has not been
turned on
If the green power indicator light is off,
switch on the EPIX SCANNER per
Section 5.5.
The lid on the carousel well is
open
Close the lid.
The USB cable between the
scanner and computer is loose
or defective.
Reconnect the cable. Check for tightness.
Swap with a known good cable if
possible.
The computer does not
recognize that the scanner is
connected or the scanner has
not been added to the Device
Manager
Turn off the scanner and re-install the
EPIX SCANNER systems software
driver (see section 4.3).
Turn the unit on.
There is a hardware problem
with the EPIX SCANNER.
Contact your service representative
After scanning, no image
appears on the monitor
There are no imaging plates on
the carousel.
Ensure that the exposed imaging plate is
properly mounted for scanning
The imaging plate is mounted
backwards on the carousel.
The imaging plates are to be mounted
with the white or blue surface visible.
Turn incorrectly mounted plates around
and rescan
The imaging plate was erased
prior to scanning.
Ensure that imaging plates are mounted
under low light conditions as outlined in
Section 4.1.
Hardware failure.
Call your service representative.
X-ray source failed.
Call your service representative.
