32
SymPTOm
CaUSe (anD RemeDy)
TROUBLeSHOOTInG GUIDe
The remote does not
function.
• Check that the AC power cord is connected.
• The unit is not turned on.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the batteries in the remote with new ones.
No power.
• Check the location of the aerial and adjust it if necessary.
• Make sure the aerial cable is firmly connected.
• Make sure all input cables are firmly connected.
Bad Picture (snow,
multipe images,
distortion, blurry)
• Check the PICTURE MENU within the TV/DTV/RADIO SETUP.
• Check to make sure the programme you are watching is broadcast in
Colour and not Black & White.
Black and white
picture.
• Make sure the unit is plugged in and turned on.
• Make sure TV mode is selected.
• Make sure LCD off is not selected.
• Try a new channel to check for possible station trouble.
• Make sure the aerial is connected properly.
• Increase the volume.
No picture or sound.
TV
• Some, but only a few, homes may be able to use a set top aerial. How-
ever, for a much better reception, we strongly recommend you use a
rooftop aerial.
• If you do not have access to a rooftop aerial - for example, if you rent a
flat and the aerial is the responsibility of your landlord, or if you’re using
a second TV in the bedroom and don’t want the hassle and expense of
extension cables - a set-top aerial may be your only option.
• If you are installing a new aerial, we recommend a wideband rooftop
aerial rather than a loft aerial. Loft aerials generally receive a weaker
digital signal and are more likely to get interference from other electrical
equipment in the home. We suggest you have an aerial survey done
before getting an aerial upgrade.
Talk to your retailer or contact your local aerial installer.
Can I watch Freeview
using a portable set-top
aerial?
What type of aerial do
I need?
Why have I lost some/
all of my channels?
Why do I get ‘blocking’
on my digital picture?
• It happens sometimes, if you have a weak signal. Usually it just means
you’ll need to rescan your digital box or TV. And once you’ve done it,
you should get all the Freeview channels available to you. If problems
persist you may need to get your aerial checked. Contact your local
aerial installer.
• In most cases, blocking is caused by a reception problem - either the
signal is too weak or there is some kind of interference. Contact your
local aerial installer.
• Make sure there are no unshielded electrical devices nearby that are
causing interference.
Coloured patches of
picture.
PReP
aRa
TIOn
COnneCTIOnS
USInG
THe Fea
TUReS
SPeCIFICa
TIOn
TR
OUBLeSHOO
TInG
USInG
THe
D
V
D
Fea
TUReS
PReP
aR
a
T
IO
n
COnneCTIOnS
USInG
THe Fe
a
T
URe
S
USInG
THe
D
V
D
Fe
a
T
URe
S
TR
OUBLeSHOO
TInG
SPeCIFIC
a
T
IO
n
