30
PROBLEM
POSSIBLE CAUSE
SOLUTION
Sudden drop in gas
fl
ow or reduced
fl
ame
height.
The LP tank is empty.
Re
fi
ll LP tank at an authorized dealer,
exchange or purchase new
fi
lled LP
tank.
Over
fi
ll Protection Device (OPD)
on LP tank has been activated/
tripped.
Turn control knobs to OFF, wait 30
seconds, then relight griddle. If
fl
ames
are still too low, reset the Over
fi
ll
Protection Device. Turn all control knobs
and the LP tank valve OFF. Disconnect
the regulator from the LP tank and wait
at least one minute. Reconnect the
regulator to the LP tank and fully open
LP tank valve.
Flame is yellow or
orange.
New burner may have residual
manufacturing oils.
Light griddle and burn on SEAR for 15
minutes.
Obstruction of gas
fl
ow.
Clean burner tubes and check for bent
or kinked gas hose.
Grease or food residue on
burner.
Clean burner.
Poor alignment or
disengagement of burner to
valve.
Align/re-engage burner and valve.
Flames go out.
High or gusting winds.
Do not use griddle in high winds.
The LP tank is empty.
Re
fi
ll LP tank at an authorized dealer,
exchange or purchase new
fi
lled LP
tank.
Over
fi
ll Protection Device (OPD)
on LP tank has been activated/
tripped.
Refer to “Sudden drop in gas
fl
ow or
reduced
fl
ame height” above.
Persistent grease
fi
re.
Grease trapped by food buildup
around burner system.
Turn all control knobs and LP gas tank
valve to OFF. Allow grease
fi
re to burn
out and griddle to cool. Clean all parts of
excess grease and food buildup.
Flare-up.
Grease buildup.
Clean all parts of excess grease.
Excess fat in meat.
Trim excess fat from meat before
cooking.
Cooking temperature too high.
Adjust to lower temperature.
Flashback (
fi
re in
burner tube).
Burner tube blocked.
Clean burner tube.
Griddle surface.
Surface has started to rust.
Rust on the griddle surface is normal
with use. Follow instructions in this
manual to refurbish/season griddle
surface.
Griddle surface is dull.
The griddle surface has gotten too hot
and is no longer seasoned. Follow
instructions in this manual to refurbish/
season griddle surface.
TROUBLESHOOTING
