TROUBLESHOOTING
Below are some potential causes and countermeasures to the symptoms indicated in bold. Please contact your retailer or certified technician
or certified technician for service & repair.
Will Not Light
1. Air in gas line:
If new install, may take several attempts to purge air.
2. Debris in gas line:
Confirm gas line is clear (insulation, dirt, plastic, excessive pipe sealer etc..)
3. Gas Pressure Improper:
Confirm proper gas pressure. Check if the gas tank is empty. If empty, replace and refill. If the tank is
not empty, turn control knob to "OFF", wait 30 seconds and light the firepit.
4. Spark Igniter needs adjusted:
Spark Igniter must be correctly aligned with burner holes.
5. Weak Batteries:
Replace batteries.
6. Wire is shorted:
Re-route wire away from conductive materials.
Will Not Stay Lit
1. Gas Pressure Improper:
Confirm proper gas pressure. Check if the gas tank is empty. If empty, replace and refill. If the tank is
not empty, turn control knob to "OFF", wait 30 seconds and light the firepit.
2. Improperly applied media:
Clean burner ports. Do this by inserting a paperclip into each of the burner ports to ensure they are not
clogged. WARNING: Make sure burner is not on, and has sufficient time to cool before touch it.
Noise
1. Whistling Sound:
Change Flex line routing.
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