10
0800 422 274
NZ
Other Useful Information
Troubleshooting
If your heater fails to operate, or you experience any other problem with the
appliance, contact our after sales line for advice or to arrange a service. But
before phoning for a service, please ensure that:
• Your heater is properly plugged in.
• The outlet is working and the circuit breaker or fuse are also working
properly.
Cleaning and Maintenance
The heater requires regular cleaning to ensure trouble-free operation.
• Before cleaning your heater, switch off the heater and allow it to cool.
Disconnect the electricity supply to the appliance.
• Use a vacuum cleaner to remove dust and fluff from around the grilles.
• Use a damp cloth (not wet!) to wipe the exterior of the heater to remove
dust and dirt. Allow some time for the heater to dry thoroughly before
reconnecting it to the power supply.
• Do not use detergents, abrasive cleaning powders or furniture polish.
• Do not immerse the cord, plug or heater in water or other liquid for
cleaning. Do not allow water to enter the heater.
• The safety grille must be removed
• To remove dust from behind the grille, unscrew the four screws on the
coloured panels and remove them and the safety grille. Carefully clean
the reflectors, taking care not to touch the quartz heating elements. Then
reassemble the parts, securing them with the four screws.
Storage
• If you are not going to use the heater for an extended period of time, we
recommend that you clean the heater and then protect it from dust.
• For long term storage, pack the heater in its original carton (or cover it with
some material) to protect it from dust.
• Store the heater in a cool, dry place, free from excessive vibration, and out
of children’s reach.
CAUTION!
Always switch off and disconnect the appliance from the power supply
before attempting any maintenance or cleaning the heater.
