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6

Choosing emergency contacts

As part of our pre-delivery setup we usually-
program your Mobile alarm with your emer-
gency contacts you provided during the order 
process.

If you have instructed us that you wished to pro-
gram in the emergency contacts yourself here are 
some tips to consider when choosing those con-
tacts.

How many emergency contacts to use

The device can call and send text help messages 
to a maximum of 6 people. The law of averages 
means the more contacts you utilise the more 
chance someone will be able to help you quickly 
when you need help. Remember some contacts 
may have their phones turned off, be out of range 
or have flat batteries. Or it could be the middle of 
the night and they don’t hear the phone.

Consider people with mobile phones in order 
to use the GPS/Bluetooth location feature fully.

Only mobile phone contacts will receive the help 
text messages with your location on Google Maps. 
You can include landline numbers, but these 
people will not see your location on a map. 

Where in the order to include ‘911’

You can include ‘911’ as one of the contact num-
bers. The ‘911’ service will not receive the help 
text message. Many people place ‘911’ last in the 
call sequence as a fallback  in case the other con-
tacts do not answer. 

Outgoing call to contact 1

Side talk button feature (Speed Dial)

The device has a ‘Side talk button’. Also known as 
a Speed Dial. When pressed till it vibrates it makes 
an outgoing call to a single emergency contact 
(contact 1 by default). You will then be able to 
have a ‘hands-free’ conversation with that nomi-
nated contact person. Often the ‘sidetalk contact’ 
is someone well known to the wearer, who lives 
close by and is available to offer assistance at 
most times of the day.

You may wish to consider this feature when 
choosing your emergency contacts and the order 
you place them in the call sequence. You can also 
have ‘911’ as the number the Side talk button 
calls. 

See the settings on page 16 for how to assign an 

outgoing contact number to this button.

 

You can change your contact numbers at

any time by sending simple text com-

mands from a mobile phone to your 

device. You can change the numbers, 

remove numbers and change the order of 

the contact numbers.

For more information see the ‘

Changing 

your settings’

 section. 

*LiveLife Alarms does not take responsibility for the 
contact numbers you have chosen. The choice of numbers 
is completely up to the user of the Mobile Alarm.

CHANGING YOUR 
EMERGENCY CONTACTS

2

©2019. LiveLife Alarms. All rights reserved.

Preprogramming

How to choose

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Страница 1: ...www livelifealarms ca ...

Страница 2: ...hat describes how to test run your alarm Performing a test You should perform a test of the Mobile alarm and become familiar with it before relying on it A pre delivery test has been performed by us using our test numbers only Firstly refer to your packing slip for the emergen cy contact numbers that have been programmed into your device and check them Contact those people to let them know you are...

Страница 3: ...ce 911 last in the call sequence as a fallback in case the other con tacts do not answer Outgoing call to contact 1 Side talk button feature Speed Dial The device has a Side talk button Also known as a Speed Dial When pressed till it vibrates it makes an outgoing call to a single emergency contact contact 1 by default You will then be able to have a hands free conversation with that nomi nated con...

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Страница 6: ...on of the wearer on Google Maps 1 3 Help call sequence begins The device will then begin to call your emergency contacts in your chosen order ringing for 10 seconds per contact before trying the next contact thereby avoiding voicemail You will hear each outgoing ring tone Between each call your alarm will announce that it is about to call the next contact and that you can cancel the call sequence ...

Страница 7: ...device send a simple text command to the device from a mobile phone The device will send a text reply with its location on Google Maps If GPS is unavailable it will send its wifi or Bluetooth location See more information in this manual about the GPS functions on page 12 TIP loc Send Outgoing call to contact 1 Side talk button feature speed dial The device has a Side talk button When pressed till ...

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Страница 10: ...r temporary address it will use the programmed home address we programmed during the setting up of your device Moving home If you are making a longer or more permanent move then the home address programmed into your Station can be updated by calling our Cus tomer Support team on 1 877 801 7172 Option to turn off Bluetooth temporarily There is the option of turning off the Station s Bluetooth tempo...

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Страница 15: ...veLife Alarms All rights reserved Your pendant is relying on the best available mobile network to perform all of its emergency text and call functions We have normally con ducted a coverage check on the user address sup plied at the time of setup Other mobile networks The Mobile alarm operates on the best available network out of Telus Rogers Bell Tbaytel SaskTel BellMTS As standard the LiveLife M...

Страница 16: ...You can only change one number with each text command To remove an emergency contact Send a text command REMOVEX where X con tact person 1 to 6 An example The device will reply with Contact number 6 removed To change the calling order To change the order of a contact or contacts just send a text command for each one as if you are setting them up for the first time Programming in a new contact numb...

Страница 17: ...ges for daylight savings or standard time e g In Ontario you should consider changing the time zone for your alarm so that it is accurate in an emergency Example 1 To edit the time zone in Toronto from UTC 4 to UTC 5 if daylight savings starts Send TZ 5 Send TZ 2 30 Send TZ 4 Time zones being used in Canada that could require changing should you move to another time zone PST MST Mountain Standard ...

Страница 18: ...ng the most common support issues For most users this is the quickest way to solve a problem Go to www livelifealarms ca videos Contact our technical support To speak with a customer support consultant please call 1 877 801 7172 Our customer support opening hours are on our website Go to www livelifealarms ca contact us 17 2019 LiveLife Alarms All rights reserved Showerproof Specifications Operati...

Страница 19: ... 2019 LiveLife Alarms All rights reserved Notes 18 ...

Страница 20: ...l or Any medical and health information on it s website and within this manual is complete true accurate up to date or non misleading Liability You must not rely on the information within this manual as an alternative to medical advice from your doctor or other health services provider If you have any specific questions about any emergency plan medical or health matters you should consult your doc...

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