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Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G Router for Mobile Broadband
Appendix A: Troubleshooting
This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.”
Provided are possible solutions to problems that may occur during the installation and operation of the Router.
Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Sprint
website at www.sprint.com.
Common Problems and Solutions
1. I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
1. Click
File
. Make sure
Work Offline
is NOT checked.
2. Press
CTRL + F5
. This is a hard refresh, which will force Windows Explorer to load new webpages,
not cached ones.
3. Click
Tools
. Click
Internet Options
. Click the
Security
tab. Click the
Default level
button. Make sure
the security level is Medium or lower. Then click the
OK
button.
2. I need to set a static IP address on a PC.
You can assign a static IP address to a PC by performing the following steps:
•
For Windows 2000:
1. Click
Start
,
Settings
, and
Control Panel
. Double-click
Network and Dial-Up Connections
.
2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and
select the
Properties
option.
3. In the Components checked are used by this connection box, highlight
Internet Protocol (TCP/IP)
,
and click the
Properties
button. Select
Use the following IP address
option.
4. Enter a unique IP address that is not used by any other computer on the network connected to the
Router.
5. Enter the Subnet Mask,
255.255.255.0
.
6. Enter the Default Gateway,
192.168.1.1
(Router’s default IP address).
7. Toward the bottom of the window, select
Use the following DNS server addresses
, and enter the
Preferred DNS server and Alternative DNS server (provided by your ISP). Contact your ISP or go on its
website to find the information.
8. Click the
OK
button in the Internet Protocol (TCP/IP) Properties window, and click the
OK
button in the
Local Area Connection Properties window.
9. Restart the computer if asked.
•
For Windows XP:
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