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Appendix A: Troubleshooting
Common Problems and Solutions
10/100/1000 4-Port VPN Router
A. Go to the Linksys website at
http://www.linksys.com
and download the latest firmware, or use the
Web-based Utility to be automatically redirected to the download webpage. Go to System Management -
Firmware Upgrade, and click the
Firmware Download from Linksys Web Site
button. Select the Router
from the pull-down menu and choose the firmware from the options.
A. Extract the firmware file on your computer.
B. To upgrade the firmware, follow the steps in the Upgrade section found in “Chapter 5: Setting Up and
Configuring the Router” or “Appendix E: Upgrading Firmware.”
13. The firmware upgrade failed.
The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware:
C. Set a static IP address on the PC; refer to “Problem #1, I need to set a static IP address.” Use the following
IP address settings for the computer you are using:
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
D. Perform the upgrade using the Router’s Web-based Utility through its System Management => Firmware
Upgrade tab.
If the firmware upgrade failed, the Router will still work using its current firmware.
If you want to use a backup firmware version, go to System Management => Restart. Select
Backup
Firmware Version
. Click the
Restart Router
button to restart the Router.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to
“keep alive” the connection. This may not always work, so you may need to re-establish connection
periodically.
A. To connect to the Router, go to the web browser, and enter
http://192.168.1.1
or the IP address of the
Router.
B. Enter the password, if asked. (The default password is admin.)
C. On the
Basic Setup
tab, select the option
Keep Alive
, and set the
Redial Period
option at
20
(seconds).
D. Click the
Save Settings
button.
E. Click the
Status
tab, and click the
Connect
button.