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Internet Phone Adapter with 2 Ports for Voice-over-IP

26

Appendix A:

Frequently Asked Questions

Frequently Asked Questions

How do I make a phone call?

Pick up your phone and dial a phone number. Some Internet phone service providers require you to dial 1 and 
then the area code for all calls, even local ones.

Can I make calls if my Internet connection is down?

No. Your high-speed Internet connection must be active when you make Internet phone or fax calls.

Can I make calls while I’m browsing the Internet?

Yes. You can make Internet phone or fax calls while browsing the Internet, however, upstream data traffic 
passing through your Internet connection may affect the quality of your telephone call.

Содержание PAP2-T

Страница 1: ...A Division of Cisco Systems Inc with 2 Ports for Voice over IP Internet Phone Adapter User Guide ...

Страница 2: ...when reading this User Guide In addition to these symbols there are definitions for technical terms that are presented like this word definition Also each figure diagram screenshot or other image is provided with a figure number and description like this Figure 0 1 Sample Figure Description Figure numbers and descriptions can also be found in the List of Figures section This exclamation point mean...

Страница 3: ...ent Options 7 Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu 9 Overview 9 Accessing the Interactive Voice Response Menu 9 Using the Interactive Voice Response Menu 10 Entering a Password 15 Configuring the Settings for Your Internet Phone Service 15 Appendix A Troubleshooting 17 Common Problems and Solutions 17 Frequently Asked Questions 26 Appendix B Glossary 27 Appendix C Sp...

Страница 4: ...nt Panel 4 Figure 3 1 Connect the Phone Adapter to Your Network and Telephone 5 Figure 3 2 Connect the Ethernet Network Cable 6 Figure 3 3 Connect the Power Cable 6 Figure 3 4 Connect the Telephone Cable 6 Figure 3 5 Attach the Phone Adapter s Stand Optional 7 Figure 3 6 Measurement between Wall Mount Slots 8 ...

Страница 5: ...o you can have up to two Internet phone lines per Phone Adapter What does all of this mean Networks are useful tools for sharing Internet access and computer resources The Phone Adapter allows your phones or fax machines to take advantage of and share your high speed Internet connection You can even make phone calls while you re surfing the Internet Internet phone services required Networks are no...

Страница 6: ...hone Adapter s network settings using the Interactive Voice Response Menu Appendix A Troubleshooting Describes potential problems and solutions and frequently asked questions regarding use of the Phone Adapter Appendix B Windows Help Describes how to use Windows Help for instructions about networking such as installing the TCP IP protocol Appendix C Glossary Provides brief descriptions of terms fr...

Страница 7: ... Adapter using an RJ 11 telephone cable not included PHONE 2 Port If you add a second Internet phone line then use the PHONE 2 port It allows you to connect a second telephone or fax machine to the Phone Adapter using an RJ 11 telephone cable not included ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway using a Category 5 or better Ethernet network ...

Страница 8: ...ns solid when your telephone or fax machine has a registered connection to an Internet phone service provider through the PHONE 2 port It flashes quickly when the phone is in use and flashes slowly when you have a message waiting ETHERNET LED The green ETHERNET LED remains solid when the Phone Adapter is connected to your network through the Ethernet port and flashes when there is data being sent ...

Страница 9: ...n place or mount the Phone Adapter on a wall WARNING The Phone Adapter includes a ringer ring signal generator that is a source of hazardous voltage When the ringer is activated by an incoming call do not touch the Phone port wires the wires connected to either Phone port or the internal circuitry o the Phone Adapter Do not connect either of the Phone ports to a telephone wall jack Make sure you o...

Страница 10: ...rd electrical outlet 3 Using a telephone cable connect your telephone to the PHONE 1 port on the back of the Phone Adapter 4 If you have a second Internet phone service account connect another telephone or a fax machine to the PHONE 2 port of the Phone Adapter The Power Ethernet and Phone LEDs will be solidly lit when the Phone Adapter is ready for use To make and receive calls follow the instruct...

Страница 11: ... Phone Adapter vertically on its stand The third way is to mount the Phone Adapter on a wall The second and third options are explained in further detail below Stand Option 1 Line up the center of the Phone adapter s stand with the center of the Phone Adapter s labeled edge 2 Place the Phone Adapter into the stand and push it until it is firmly seated in the stand Congratulations The installation ...

Страница 12: ... Adapter 2 Drill two holes into the wall Make sure the holes are 58 mm 2 28 inches apart 3 Insert a screw into each hole and leave 5 mm 0 2 inches of its head exposed 4 Place the Phone Adapter so that the wall mount slots line up with the two screws 5 Place the wall mount slots over the screws and slide the Phone Adapter down until the screws fit snugly into the wall mount slots Congratulations Th...

Страница 13: ...ill respond with voice responses Accessing the Interactive Voice Response Menu Accessing the Interactive Voice Response Menu 1 Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter 2 Press the star key four times 3 Wait until you hear Configuration menu Please enter option followed by the pound key or hang up to exit 4 Refer to the table on page 10 for a list of actions com...

Страница 14: ...ress the star key For example to enter the IP address 191 168 1 105 using your telephone s keypad press 191 168 1 105 When you are finished press the pound key then press the 1 key to save the IP address To cancel your entry and return to the main menu press the star key If the menu is inactive for more than one minute the Phone Adapter will automatically exit the Interactive Voice Response Menu T...

Страница 15: ...e or disable the Phone Adapter s DHCP feature If your network router assigns IP addresses enter 1 otherwise enter 0 Check IP Address 110 Use this command to check the current IP address of the Phone Adapter Set Static IP Address 111 Enter the IP address using the numbers on your telephone keypad Use the star key to enter a decimal point To set a static IP address the DHCP feature must be disabled ...

Страница 16: ... the current gateway IP address of the Phone Adapter Set Static Gateway IP Address 131 Enter the IP address using numbers on your telephone keypad Use the star key to enter a decimal point To set a static gateway IP address the DHCP feature must be disabled If the DHCP feature is enabled you will hear Invalid Option if you try to set a static gateway IP address Check MAC Address 140 Use this comma...

Страница 17: ... is password protected by your Internet phone service provider The Web based Utility is disabled by default because you will not need to use it unless instructed to do so by your service provider If you have been provided a password see Entering a Password Manual Reboot 732668 After you hear Option successful hang up the phone The Phone Adapter will automatically reboot Interactive Voice Response ...

Страница 18: ...d to reset the Phone Adapter to its factory default settings unless instructed to do so by your service provider If you have been provided a password see Entering a Password After you have entered your password the Phone Adapter will request confirmation After confirmation you will hear Option successful Hang up the phone The Phone Adapter will reboot and all settings will be reset to their factor...

Страница 19: ...priate instructions To enter A B C a b or c press the 2 key To enter D E F d e or f press the 3 key To enter G H I g h or i press the 4 key To enter J K L j k or l press the 5 key To enter M N O m n or o press the 6 key To enter P Q R S o q r or s press the 7 key To enter T U V t u or v press the 8 key To enter W X Y Z w x y or z press the 9 key To enter all other characters press the 0 key For ex...

Страница 20: ...r s Interactive Voice Response Menu Configuring the Settings for Your Internet Phone Service Configuring the Settings for Your Internet Phone Service If you want to change the settings for your Internet phone service refer to the instructions provided by your Internet phone service provider ...

Страница 21: ...ice account Make sure the yellow ACT LED on the back panel of the Phone Adapter is lit If it is not lit check your router and network connection to the Internet Make sure the green STATUS LED on the back panel of the Phone Adapter is lit then pick up the telephone you should now have a dial tone Follow these instructions to reboot your cable or DSL modem Phone Adapter and router 1 Power off your c...

Страница 22: ...Phone Adapter See Chapter 4 Using the Phone Adapter s Interactive Voice Response Menu for instructions If you have a non Linksys router refer to your router s documentation for instructions If you have a Linksys router follow the instructions below 1 On one of your networked computers open your web browser 2 Access the Router s Web based Utility by going to http 192 168 1 1 or the IP address of th...

Страница 23: ...ur port ranges for the Phone Adapter 9 Click the Enable checkbox for each port service you want to use 10 When you are finished configuring Port Range Forwarding click the click the Save Settings button Application Start and End Protocol IP Address Enable Internet phone 1 5060 to 5061 UDP IP address of Phone Adapter Internet phone 2 53 to 53 UDP IP address of Phone Adapter Internet phone 3 69 to 6...

Страница 24: ... into an electrical outlet 5 Wait two minutes then power on the router by plugging its power adapter into an electrical outlet 6 Wait five minutes then power on the Phone Adapter by plugging its power adapter into an electrical outlet 7 Reboot one of your networked computers and check to see if you have an active Internet connection 8 Pick up the telephone You should now have a dial tone Set up po...

Страница 25: ... Forwarding tab 6 For each port range enter a different name in the Application field Then enter the number or range of external port s used by the Phone Adapter 7 Select UDP as the protocol you will be using 8 Enter the IP address of the Phone Adapter For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 9 Repeat steps 5 7 until you have entered ...

Страница 26: ... away from the router There may be heavy network activity particularly if you are running a server or using a file sharing program Try to limit network or Internet activity during Internet telephone calls For example if you are running a file sharing program file may be uploaded in the background even though you are not downloading any file so make sure you exit the program before making Internet ...

Страница 27: ...n power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Wait two minutes then power on the router by plugging its power adapter into an electrical outlet 6 Wait five minutes then power on the Phone Adapter by plugging its power adapter into an electrical outlet 7 Reboot one of your networked computers and check to see if you have an active Internet connection S...

Страница 28: ... Forwarding tab 6 For each port range enter a different name in the Application field Then enter the number or range of external port s used by the Phone Adapter 7 Select UDP as the protocol you will be using 8 Enter the IP address of the Phone Adapter For example if the Phone Adapter s IP address is 192 168 1 100 you would enter 100 in the field provided 9 Repeat steps 5 7 until you have entered ...

Страница 29: ...ollow these instructions to reboot your cable or DSL modem Phone Adapter and router 1 Power off your cable or DSL modem by unplugging its power adapter 2 Power off the router by unplugging its power adapter 3 Power off the Phone Adapter by unplugging its power adapter 4 Wait two minutes then power on your cable or DSL modem by plugging its power adapter into an electrical outlet 5 Wait two minutes...

Страница 30: ... dial 1 and then the area code for all calls even local ones Can I make calls if my Internet connection is down No Your high speed Internet connection must be active when you make Internet phone or fax calls Can I make calls while I m browsing the Internet Yes You can make Internet phone or fax calls while browsing the Internet however upstream data traffic passing through your Internet connection...

Страница 31: ...8 bit block data encryption Bandwidth The transmission capacity of a given device or network Bit A binary digit Boot To start a device and cause it to start executing instructions Broadband An always on fast Internet connection Browser An application program that provides a way to look at and interact with all the information on the World Wide Web Byte A unit of data that is usually eight bits lon...

Страница 32: ...on over traditional phone lines Dynamic IP Address A temporary IP address assigned by a DHCP server EAP Extensible Authentication Protocol A general authentication protocol used to control network access Many specific authentication methods work within this framework Encryption Encoding data transmitted in a network Ethernet IEEE standard network protocol that specifies how data is placed on and r...

Страница 33: ...yer ISP Internet Service Provider A company that provides access to the Internet LAN The computers and networking products that make up your local network MAC Media Access Control Address The unique address that a manufacturer assigns to each networking device Mbps MegaBits Per Second One million bits per second a unit of measurement for data transmission NAT Network Address Translation NAT techno...

Страница 34: ... to control network access RJ 45 Registered Jack 45 An Ethernet connector that holds up to eight wires Roaming The ability to take a wireless device from one access point s range to another without losing the connection Router A networking device that connects multiple networks together Server Any computer whose function in a network is to provide user access to files printing communications and o...

Страница 35: ...ocol A version of the TCP IP FTP protocol that has no directory or password capability Throughput The amount of data moved successfully from one node to another in a given time period TKIP Temporal Key Integrity Protocol a wireless encryption protocol that provides dynamic encryption keys for each packet transmitted Topology The physical layout of a network TX Rate Transmission Rate Upgrade To rep...

Страница 36: ...reless Local Area Network A group of computers and associated devices that communicate with each other wirelessly WPA Wi Fi Protected Access a wireless security protocol using TKIP Temporal Key Integrity Protocol encryption which can be used in conjunction with a RADIUS server ...

Страница 37: ...ndard Phone Cable LEDs Power Ethernet Phone 1 Phone 2 Voice Protocol Session Initiation Protocol SIP v2 Voice Codecs G 711 a law G 711µ Law G 726 G 729 A G 723 1 Ringer Equivalence 5 REN per RJ 11 port Number FXS Port Impedance 600 ohm terminating impedance Configurable to match other types of impedances Ring Voltage 50 60 Vrms ringing voltage Security Features Password Protected Administration Di...

Страница 38: ...Internet Phone Adapter with 2 Ports for Voice over IP 34 Appendix C Operating Temp 5 ºC 45 ºC Storage Temp 25 ºC 70 ºC Operating Humidity 10 90 Non Condensing Storage Humidity 5 90 Non Condensing ...

Страница 39: ...rights which vary by jurisdiction This warranty does not apply if the Product a has been altered except by Linksys b has not been installed operated repaired or maintained in accordance with instructions supplied by Linksys or c has been subjected to abnormal physical or electrical stress misuse negligence or accident In addition due to the continual development of new techniques for intruding upo...

Страница 40: ...Internet Phone Adapter with 2 Ports for Voice over IP 36 Appendix D This page left blank intentionally ...

Страница 41: ...ent to an outlet other than the receiver s Consult a dealer or an experienced radio TV technician for assistance FCC Part 68 Statement This equipment complies with Part 68 of the FCC Rules A label is attached to the equipment that contains among other information its FCC registration number and ringer equivalence number If requested this information must be provided to the telephone company This e...

Страница 42: ...lephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product No repairs may be done by the customer If trouble is experienced with this equipment please contact your authorized support provider for repair and warranty informati...

Страница 43: ...ered by EU Directive 2002 96 EC on Waste Electric and Electronic Equipment WEEE This document contains important information for users with regards to the proper disposal and recycling of Linksys products Consumers are required to comply with this notice for all electronic products bearing the following symbol ...

Страница 44: ...Internet Phone Adapter with 2 Ports for Voice over IP 40 Appendix E ...

Страница 45: ...Internet Phone Adapter with 2 Ports for Voice over IP 41 Appendix E ...

Страница 46: ...Internet Phone Adapter with 2 Ports for Voice over IP 42 Appendix E ...

Страница 47: ...Internet Phone Adapter with 2 Ports for Voice over IP 43 Appendix E For more information visit www linksys com ...

Страница 48: ...Internet Phone Adapter with 2 Ports for Voice over IP 44 Appendix E This page left blank intentionally ...

Страница 49: ...rnational If you experience problems with any Linksys product you can e mail us at In Europe E mail Address Austria support at linksys com Belgium support be linksys com Denmark support dk linksys com France support fr linksys com Germany support de linksys com Italy support it linksys com Netherlands support nl linksys com Norway support no linksys com Portugal support pt linksys com Spain suppor...

Страница 50: ...ingdom Ireland support uk linksys com Outside of Europe E mail Address Asia Pacific asiasupport linksys com English only Latin America support portuguese linksys com or support spanish linksys com Middle East Africa support mea linksys com English only U S and Canada support linksys com In Europe E mail Address ...

Страница 51: ...www linksys com ...

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