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Internet Phone Adapter with 2 Ports for Voice-over-IP
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Appendix A:
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems you may experience when installing and using the Phone Adapter.
Read the descriptions below to solve your problems. If you can't find an answer here, check your Internet phone
service provider’s website or the Linksys website at
www.linksys.com .
Common Problems and Solutions
1. I don’t hear a dial tone.
Go through this checklist until your problem is solved:
•
Make sure the telephone is plugged into the correct port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one Internet telephone service account.)
• Make sure the yellow ACT LED on the back panel of the Phone Adapter is lit. If it is not lit, check your
router and network connection to the Internet.
• Make sure the green STATUS LED on the back panel of the Phone Adapter is lit, then pick up the
telephone; you should now have a dial tone.
• Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, then power on your cable or DSL modem by plugging its power adapter into an
electrical outlet.
5. Wait two minutes, then power on the router by plugging its power adapter into an electrical outlet.
6. Wait five minutes, then power on the Phone Adapter by plugging its power adapter into an electrical
outlet.