Troubleshooting
My modem doesn’t dial out:
• Check the cable connection and wiring. Use a differ-
ent cable or phone wire. Reset the modem and the
router.
My modem dials out but a connection can't be
established with the ISP:
• See the error message that appears in the message
window. If it is related to password authentication,
check your user name and password. If connection
can't be established, check the phone number or try a
different phone number from your ISP. You may have
to modify the speed on the modem setting by changing
the Auto mode to a different speed.
The modem LED on the front of the router
doesn't come on when the modem is connect-
ed and powered on:
• The LED for the modem only turns on when the
modem is connected to the ISP. If the modem is idle
(if it hasn't dialed out yet) the LED will be off.
The Collision LEDs flicker constantly
• Check your RJ-45 cables to make sure they are prop-
erly wired. Check your network cards for faulty con-
nections. Try connecting to a different Ethernet port
on the router. Turn the router off and then turn it back
on again.
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