User Manual
English
Troubleshooting
If the matrix cannot be found via the Web-Gui or Lan, please follow the solutions below:
The IP address of the matrix or PC may have been added automatically but is still connected via Cat.X
cable or the matrix has been connected to a non-HDCP network switch. Please set up the IP address type
of the device or PC under Static mode or connect to a network switch that supports HDCP.
Please check the Cat.X cable is connected securely.
If the Web-
Gui shows the message “device response timeout” after connection:
The IP address of the PC and Matrix may not be in the same network segment. Please ensure they are
both within the same segment.
If the Web-
Gui shows the message “TCP connection failed! Error Code:xxxx” once connected to
the matrix:
The IP address of the PC and Matrix may not be in the same network segment. Please ensure they are
both within the same segment.
A firewall is blocking the Web-Gui. Please ensure the firewall will allow the Web-Gui or disable the firewall
on the PC.
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