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6. Troubleshooting
If there are remnants from the previous stick inside the stick insertion part, a stick may not
be inserted. Remove the remnants by pulling the Cap out of the device and try to insert the
stick again.
Check for any remnants
inside the stick insertion part.
Status LED lights in red for
3 seconds and vibration occurs
3 times, simultaneously.
The battery is insufficient.
Charge the device.
Remove the remnants from
the Cap.
Status LED blinks in orange for
3 seconds. After 3 consecutive
sessions the device will cool
down automatically.
Please wait until the device
temperature is stabilized.
If there are remnants of a
used stick, remove the Cap
from the device.
Status LED blinks in red 5 times.
The device is malfunctioning.
Reset the device.
I cannot insert the stick into the device.
My device does not work.
* For your safety, the device cannot be used more than 3 times within 18 minutes as it needs to
cool down. It will take 3 minutes and 30 seconds before you can have another session.
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