Problem:
The Energy Monitor does not register (reading is 00.00kW)
Solution:
Check the Energy Monitor clamp. Ensure that it is correctly
positioned around the positive feed (red/brown cable) coming into the
electricity meter and firmly clamped shut.
Problem:
The Energy Monitor does not register (reading is --/--kW).
Solution:
First, ensure that the Energy Monitor has fresh batteries; if the
battery strength is weak then the Monitor will not transmit properly. Next,
ensure that the Energy Monitor is in range of the Lightwave Link. Try moving
it closer to the Link (even if the clamp has to be disconnected) and see if a
reading appears (even if it is 00.00kW).
Problem:
My Lightwave Link will not connect. I have a BT HomeHub.
Solution:
If you have a BT HomeHub 4 and are now experiencing
connectivity issues with your Lightwave Link, it is likely that it will be related
to the ‘Smart Setup’ feature of the HomeHub router. Disabling this fixes the
connectivity issues on most setups. To do this, you will need to use your
internet browser to adjust the Home Hub settings by going to
http://bthub.home and then clicking ‘Advanced Settings’. In this section,
select ‘Home Network’ and choose to disable the ‘Smart Setup’ feature.
The Lightwave Link should be able to connect and behave as expected
once this has been done.
Troubleshooting
