Troubleshooting
Problem:
My Lightwave Link wont connect to the server (‘Time Not
Set/Server-NO REPLY/Check Cable’ displayed on screen)
Solution:
There may be a connection problem between your network and
the LightwaveRF server. First, check the Ethernet cable connection. If this is
properly connected, try plugging the cable into another port on your WiFi
router. If possible, try using an alternative Ethernet cable to ensure that there
is not a cable fault. Also, make sure that there are no non-standard
firewall/port forwarding rules on your network (the Lightwave Link operates
on ports 69 & 2011 on UDP for remote connectivity and 9760 & 9761 for local
connectivity).
Problem:
On the restoration of power after a power cut, my LightwaveRF
devices remain in the ‘off’ state even if they were previously ‘on’.
Solution:
After a power cut LightwaveRF devices will default to the ‘off’
position as a safety measure (for example it may be dangerous for an
un-monitored device like a hot plate connected to a LightwaveRF Socket to
turn on after a power cut). The exception to this are the LightwaveRF CFR
bulbs which default to ‘on’. If you would like a device to default to ‘on’ after a
power cut instead, a fridge for example, you can do this by putting the device
into linking mode, immediately cutting power to the Lightwave Link and
resoring it. If successful, the LED indicator light/s on the device will flash to
indicate that they have stored the new command from the Lightwave Link.
