11. Appendix
MMX6x2-HT series – User's Manual
91
11.9. Further Information
Limited Warranty Statement
1. Lightware Visual Engineering LLC (Lightware) warrants to all trade
and end user customers that any Lightware product purchased will be
free from manufacturing defects in both material and workmanship
for three (3) years from purchase unless stated otherwise below. The
warranty period will begin on the latest possible date where proof of
purchase/delivery can be provided by the customer. In the event that
no proof can be provided (empty ‘Date of purchase’ field or a copy of
invoice), the warranty period will begin from the point of delivery from
Lightware.
1.1. 25G and MODEX product series will be subject to a seven (7) year
warranty period under the same terms as outlined in this document.
1.2. If during the first three (3) months of purchase, the customer is
unhappy with any aspect of a Lightware product, Lightware will accept
a return for full credit.
1.3. Any product that fails in the first six (6) months of the warranty
period will automatically be eligible for replacement and advanced
replacement where available. Any replacements provided will be
warranted for the remainder of the original unit’s warranty period.
1.4. Product failures from six (6) months to the end of the warranty
period will either be repaired or replaced at the discretion of Lightware.
If Lightware chooses to replace the product then the replacement will
be warranted for the remainder of the original unit’s warranty period.
2. The above-stated warranty and procedures will not apply to any
product that has been:
2.1. Modified, repaired or altered by anyone other than a certified
Lightware engineer unless expressly agreed beforehand.
2.2. Used in any application other than that for which it was intended.
2.3. Subjected to any mechanical or electrical abuse or accidental
damage.
2.4. Any costs incurred for repair/replacement of goods that fall into
the above categories (2.1., 2.2., 2.3.) will be borne by the customer at
a pre-agreed figure.
3. All products to be returned to Lightware require a return material
authorization number (RMA) prior to shipment and this number must
be clearly marked on the box. If an RMA number is not obtained or is
not clearly marked on the box, Lightware will refuse the shipment.
3.1. The customer will be responsible for in-bound and Lightware will
be responsible for out-bound shipping costs.
3.2. Newly repaired or replaced products will be warranted to the end
of the originally purchased products warranty period.
Document Revision History
Rev.
Release
date
Changes
Editor
1.0
12-11-2015 Initial version
Laszlo
Zsedenyi
1.1
30-11-2015 Analog audio I/O parameters
corrected
Laszlo
Zsedenyi
1.2
15-01-2016
LW3 programmers’ reference
added, Autoselect feature added,
LDC chapter updated, Event
manager extended, Warranty
section updated
Laszlo
Zsedenyi
2.0
24-05-2016
LDC section upgraded (new
Event manager and IR control),
Device features are highlighted
and examples presented, Send
message sections added, FW
upgrade process , New document
template introduced
Laszlo
Zsedenyi
2.1
14-06-2016 Firmware upgrade process
corrected
Laszlo
Zsedenyi
2.2
09-02-2017
TPS mode table corrected, Port
status command description
corrected, Factory EDID list
corrected, Minor typos corrected.
Laszlo
Zsedenyi
2.3
04-07-2017 Safety-related section updated
Laszlo
Zsedenyi
3.0
11-12-2017
New template format, add model
denomination, add standard rack
installation, add connecting steps,
LCD menu structure diagram, new
screenshots in LDC chapter, add
system commands, send message
commands and update port
status explanation in LW3 progref.
chapter, add troubleshooting
chapter, add audio wiring guide in
the appendix.
Judit
Barsony
3.1
31-10-2018
1080p120Hz signal support info
added
Judit
Bársony
3.2
22-11-2018
General updates, updated LW3
programmer's reference chapter
Tamas
Forgacs
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Specifications subject to change without notice.
